To Purchase This Domain "CLICK HERE"
 
 
 
 

Alex Si
5020 Brandin Court
Fremont, Ca. 94538-3140

To Whom It May Concern:

    On January 17,2000, I placed an order for an Intel Pentium Processor 166 MHz with MMX. This processor was purchased for an Everex Stepnote SE, this was confirmed with the operator and I was assured this was what I would receive. I asked for Second Day Air, because I needed it immediately. I received the processor on January 20, 2000. Upon opening the processor I realized it was the wrong processor. The processor I received was for a desktop, not a laptop. After realizing this, I called the customer service number and was told there was a mistake in your database. This mistake allowed for the wrong processor to be shipped. I was told by your customer service department to send it back and the problem would be corrected. The problem I have with this is, I will not receive the processor until Tuesday.
    I spoke with Robert Diaz on Friday, January 21,1999 about the situation. I offered to buy another processor if Everex would pay for overnight shipping and weekend delivery by UPS ($34.95). I asked this due to the fact I promised my customer he would received the laptop on 01/21/00. He advised that Everex was already paying to have the processor sent back and another one shipped out. He said that he would not authorize it. Even though, through your company's incompetence, the wrong processor was sent out he was unwilling to meet me half way. At that point I asked to speak with you, he said you were unavailable and that if a decision was to be made, he would be the one to make it. He finally agreed upon if I would ship the package by Fed-Ex, he would begin processing the return. This would allow the package to arrive 01/24/00. This is still too late. Later that day I called Mr. Diaz and left the Fed-Ex tracking and Everex RMA number on his voice mailbox.
I arrived home at 1600 Hours CST and called your company again. When the operator answered, I asked for Robert Diaz. She then rang his extention. I needed to ask him if he had received the information I provided earlier. His voice mail picked up again and I didn't leave a message.
    I called back again and asked for customer service. I asked the lady who answered the phone if Robert Diaz had left word about the situation. She was the same lady I spoke with before. I know this because of her unique sounding voice (she sounds as if she was never taught to speak properly). She said nothing had been said and that Robert Diaz was in a meeting and would be unavailable for about 30 minutes. I then asked if she could tell me who was Robert Diaz's supervisor, she advised me that it was Alex Si. I then told her I was having a difficult time because your company screwed up. She then told me it would do no good to complain to you, because nothing would be done. She said I was buying a part for an outdated laptop and you wouldn't care. I asked her if you stand behind your products, she replied, "Yes, if it's under warranty." She then sarcastically proceeded to tell me how great it must be to never make a mistake. I told her I had given my customer my word he would receive his laptop. I told her that I don't know how things are done in California, but in Texas when we give our word we stick by it. She then told me it must be a great place to live, I told her it was. I do not appreciate her making a mockery of my upbringing and heritage. I would not allow my employees to talk to me in that manner, much less a customer, regardless of the purchase. I also don't feel I should have to take it from one of yours. Small purchases doesn't mean that's all there will ever be. If you choose to confront her with this matter and she denies it. Please contact me, at the time I spoke with her our conversation was recorded. I will send a copy of the tape by priority mail, if you so choose.
    I have been to your website several times. To judge you by your website, you do appear to be a multi-billion dollar company. Except since having done business with your company, it seems to be a nickel and dime operation getting by on miracles and good luck. Your people are rude and have a severe inability to properly serve the customer. Of course this is only my opinion and I couldn't possibly speak for everybody who's done business with you. In addition not everyone is willing to report incidents.
    I called back again at 1700 Hours CST and spoke with Robert Diaz. He informed me the package was sent UPS overnight and I would receive it Monday, still too late. I also informed him about the previous treatment from your " CUSTOMER SERVICE" department.
I believe your employees should give more understanding to customer problems caused by your company. Thank you for your time.
 

    The laptop in question was purchased with a malfunctioning CPU. Shortly after purchasing the CPU, the laptop was malfunctioning again. This should let you know why Everex stands only behind products "UNDER WARRANTY".
Before I end this commentary, I would just like to say: If you want to have a good laugh, call and ask for customer service. I swear the girl on the other end of the phone sounds like the mom from Bobby's World (Cartoon Starring The Creation Of Howie Mandel). You will now know what happens to out of work cartoon voices.
 
 

This Letter Was Made Possible By Our Forefathers, Who, Through Them Guarantee Us Freedom Of Speech.
 
 

everex and everex and everex and everex and everex and everex and processor processor that processor and laptop
and laptop and laptop that cpu that cpu