605 Fenton Place Apt. C

Altamonte Springs, FL 32701

407-265-7976

Objective: To obtain a position that will utilize my technical, training, communication, and management skills.

1/00 - Present Orange County Convention Center, Orlando, FL. Help Desk Supervisor - Provide second level Help Desk support of over 400 PC users, 1000 telephones, and various network appliances and printer by phone and email. Maintain control over all problem calls until the problem is resolved. Develop policies and procedures for the help desk. Coordinate with the MIS and Telecommunication supervisors. Instituted a survey system to measure the performance of the IS department. Develop and run reports and flowcharts. Develop training materials and FAQ's. Write articles for the company newsletter. Train other Help Desk personnel. Reduced the amount of paperwork in the office by creating web pages on the network for instant access by the technicians.

8/99 - 10/99 Alternative Resources Corporation, Orlando, FL. Network Technician - First level support for Triton Network System's Technical Assistance Center. Utilized What's Up Gold, HP Open View, and proprietary software to check status of client networks across the U.S. Developed documentation, reports, and office procedures. Trained other technicians.

7/97 - 7/98 IKON, Orlando, FL. Coordinator - Provided Help Desk support to users. Dispatched Techxperts to handle problems that reguired on site work. Provided experience and assistance to junior technicians. Wrote reports in Excel and Access. Developed office procedures. Wrote documentation.

3/97 - 6/97 IKON, Orlando, FL. Techxpert - Provided on-site technical hardware and software support to over 1,000 users. Supported DOS, Win 3.1, Win95, NT, and NetWare 3.x and 4.x. Repaired, installed, maintained, and configured hardware.

3/95 - 3/97 Transaction Data Systems, Orlando, FL. Senior Customer Support Engineer - Provided Help Desk support at a senior level for specialized pharmacy software, operating system, and hardware to over 1,000 users. Developed a help desk system. Trained new employees. Programmed database reports. Handled modem communication problems resulting in a 600% increase in data throughput to customer locations. Wrote program documentation.

8/94 - 3/95 Accelerated Computer Education, Maitland, FL. Applications Instructor - Taught applications and operating system software.

6/91 - 8/94 Freelance computer consultant. Provided configuration, repair, consulting, and training for business and home users.

3/83 - 6/91 U.S. Army - SGT Supervised 44 personnel. Responsible for computer installation, configuration, and training. Ran and troubleshot multi-million dollar computerized communications equipment.

1/00 - Present Board of Directors, Men In Action (non-profit organization that encourages mentoring of at risk families and youth). Developed long and short range plans, budget, program of work, and marketing plan. Work with vendors to obtain donations. Supervise all technology activities.

3/96 - 3/97 Florida President, Phi Beta Lambda (Professional Business Organization for college students). Developed long and short range plans, budget, program of work, and marketing plan. Served on Board of Directors for 20,000 member organization.

Seminole Community College, Sanford, Florida. Courses in Network Engineering and Administration. Novell 3.x and 4.x.

Philips Junior College, Daytona Beach, Florida.. A.S. Degree in Computer Science, January 1994 A.S. Degree in Business Administration, October 1994. Maintained 4.0 GPA. Studied C, Pascal, database design, expert systems, and Local Area Networks (LAN). Achieved President's List, Outstanding Scholarship and Highest Ranked Student Certificates.

Windows 98 Administrator - Brainbench

Windows 98 Power User - Brainbench

Computer Technician - Brainbench

1st Place, Information Management, National Leadership Conference, 1996 (Competition between colleges in the US and the rest of the world).

3rd Place, Telecommunications, National Leadership Conference, 1995.

6th Place, Computer Concepts, National Leadership Conference, 1994.

3 Army Achievement Medals.

Army Commendation Medal.

National Defense Service Medal

Awarded foreign military medals by the governments of Kuwait and Saudi Arabia.