Excellent interpersonal skills resulting in productive working relationships with all levels of clients and colleagues and gaining a high level of credibility and respect over the years with the Petroleum, Fertilizer and Railway industry

Able to successfully complete multiple tasks through superior time management and organizational skills, while driven to find the efficiencies in everything

Effective team member with above-average communication skills; comfortable in either a leadership or collaborative role

• Identified business opportunities and corrected invalid business processes to regain $1.5 Mil US
• Managed a portfolio ensuring revenues and expense claims were justified
• Provided expertise and insights on inter-railway agreements to Legal, Marketing and Accounting

• Assisted Manager with Marketing and Customer Service issues for CPR's second largest customer
• Successfully dealt with all requests and concerns from challenging customers
• Improved market penetration by 10% by revamping the rate structure of petroleum to the Midwest
• Negotiated and secured significant increases in both contractual volumes and revenues ($6 Mil US)
• Found and remedied gross business practice error where $3 Mil US was not assessed annually
• Eliminated inefficiencies in pricing structures, dropping billing errors from 43% to 2%
• Incorporated computer systems and various forms of automation to all aspects of the business
• Initiated and headed a variety projects to increase revenues and lower costs by strongly promoting communication between departments and moderating meetings
• Mentored and provided training to all new Marketing Representatives
• Established and implemented set standard procedures for all aspects of contract administration

• Led projects to streamline information and ensure accuracy of marketing reports
• Devised spreadsheets to analyze opportunities for improving intermodal traffic
• Pro-actively monitored shipments to ensure safe and fast transit of refrigerated cargo

• Administered the principles of organizational behavior through lectures and group discussions
• Obtained the highest grade average amongst twelve other classes
• Communicated ideas by actively encouraging class participation
• Organized and lead information sessions for projects and exams

• Conducted television, radio and newspaper interviews, and addressed large audiences in conferences across Canada, after having personally visited the orphans and studied the program