Lowell "Gene" Medler
Telecommunications Technology
[email protected]
Present Address:	Home Address:
733 Lyons Brook Ct.	1600 W.Delaware Apt. #5
Worthington, OH 43085	Fairfield, IL 62837
(614) 985-5008	(618) 847-7744

• Nortel Networks certified for DMS 250 Switch Translations
• Strong background in resolving trouble tickets on switched circuits, installation, implementation and customer service
• Versatile team player with a positive "get it done" attitude; insatiable appetite for learning; proven analytical skills with an ability to manage multiple tasks in a dynamic environment

Dublin, Ohio

• Responsible for administering DMS 250 and DMS 300 switch translations to resolve trouble tickets on international switch circuits
• Manipulate switch translations to test underlying carriers for various international destinations
• Initiate international reroutes via the IROSS system to clear customer complaints. Direct interaction with customers to resolve issues with international calls
• Effective use of NTM Remedy and TMS ticketing systems

Chicago, Illinois

• Post sales implementation and customer support of Fortune 500 companies. Direct customer interface on all installation issues while keeping account teams informed of order progress
• Duties performed include order entry, tracking, escalations and organizing circuit activation
• Direct interaction with customer to resolve LEC issues

Various Cities, Illinois

• Installed DMS 10, DMS 100 digital central office equipment and related hardware while observing Nortel Networks installation procedural methods
• Ran, terminated, and dressed various types of cables according to specifications
• Observed great care while working on live equipment so as to prevent outages

Chalan Kanoa, Saipan

• Responsible for processing immigration and labor documents for overseas contract workers
• Position required negotiating employment contracts beneficial for overseas contract workers, and Pacific Island Manpower
• Met with prospective clients to discuss the benefits of contracting Pacific Island Manpower to provide employees for their company

Tamuning, Guam

• Prepared cocktails, tropical drinks, and fine wines for guests dining at La Mirenda Cafe, an international cuisine restaurant.
• Monitored inventory and requisitioned stock via an on-line inventory tracking network.
• Was named "employee of the month" twice.

• Associate of Applied Science Degree at Lincoln Trail College, Robinson, Illinois
• Major: Telecommunications Technology, (Telephony)
• Grade Point Average: 3.9 on a 4.0 scale
• Significant course work includes: Advanced Digital Switching Technology, Nortel Networks DMS 10 System Maintenance Tutorial, T-1 Digital Systems, Fiber Optic Techniques, Data Communications, Digital Electronics in Telecom, Fundamentals of Cellular, Business Phone Systems, Station Installation, and Outside Plant
• Successfully completed a summer internship with Nortel Networks as a Network Technician

• Nortel Networks DMS 250 Switch Translations Certificate
• Fiber Optic Techniques Course Certificate
• National Safety Council Defensive Driving Certificate
• HAZMAT First Responder Certificate
• American Heart Association CPR Certificate

• Fiber Optic Association, Member
• Computer Technology Club, Member
• Campus leadership as Secretary Treasurer of Telecom Club, an elected position

• Named to "The National Dean's List" for academic excellence
• Thrice named to the "Chief Executive Officer's List" for academic excellence
• Named to the "President's List" for academic excellence
• Selected as "Outstanding Freshman Student" by Lincoln Trail College faculty
• Recipient of the James Capel Sr. Memorial Telecommunications Scholarship