Paul T. Eusey
3510 Mobile Way
Sacramento, CA 95834
(916) 922-9506
[email protected]

Objective:

Seeking professional employment in a network environment, where I can utilize and develop my skills as a Microsoft Certified Systems Engineer (MCSE).

Technical Skills:

OPERATING SYSTEMS		MS DOS, Win 3.x, Win 95, Win 98, Win 2000, Win NT Server 4.0, Win NT Workstation 4.0, OS2 Warp, MacOS7, MacOS8, Unix
SOFTWARE		Exchange 5.5, MS Word, MS Excel, PowerPoint, Access, Outlook Express,Outlook 97, Outlook 98, FrontPage 97, FrontPage 98, Internet Explorer,Internet Mail, Internet News, Netscape Navigator, Netscape Communicator,Netscape Mail, Netscape News, Remedy
NETWORK		TCP/IP, Ethernet, Token Ring, NetBEUI, IPX/SPX, SMTP, POP3, NNTP, FTP, SNMP, PPP, PPTP, NWLink, DHCP, WINS, DNS, Telnet
HARDWARE		Hard Drives, CD-Rom Drives, Floppy Drives, Network Interface Cards, Video Cards, Sound Cards, Modems, Printers, Hubs, UPS, Scanners, EISA, EIDE, PCI, AGP, and SCSI peripherals.

Professional Experience:

Cable & Wireless

September 1998 - May 1999

Internet Technical Support / Customer service

Resolved customer escalations as a senior technician
Researched and developed fix's for new technical issues
Trained technicians on new products and fix's
Responsible for team members as an acting supervisor

MCI Telecommunications

April 1995 ? September 1998

Internet Technical Support / Customer Service

Resolved customer escalations as a senior technician
Researched and developed fix's for new technical issues
Trained technicians on new products and fix's
Responsible for team members as an acting supervisor
Developed phone scripts for complicated technical issues
Supported British Telecom's Wireplay online gaming network
Trained customer service on computer systems
Trained customer service on policies and procedures
Resolved customer escalations as part of MCI's Consumer Relations Group
Assisted Lan in discovery and removal of the "INCA95" Virus

Act One Personnel

January 1995 ? April 1995

Temporary Supervisor

Temporary position with MCI Telecommunications which led to full time employment. Supervised multiple teams of temporary employees for a project MCI deemed "Fast-Track". Fast-Track was a call center customer service group set up to handle simple yet time consuming tasks, thus allowing MCI's customer service to handle more difficult issues in times of heavy call volume. During this time I also assisted MCI's LAN and Reporting departments with various computer related tasks.

Supervised English and In-Language Customer Service
Trained employees on MCI's Customer Service computer systems
Trained employees on MCI's policies and procedures
Assisted by updating hierarchy in the Rockwell ACD System
Assisted by updating hierarchy in the TASQ Reporting System
Printed and disributed daily and monthly reports for management
Assisted in creating project documentation

ACB Business Services

April 1994 ? January 1995

Credit Collector

Credit card collections for delinquent business and residential accounts.
Creditors include:

American Express
Shell
Mobile
Chevron

Microsoft Certifications:

Microsoft Certified Professional (MCP)
Microsoft Certified Systems Engineer (MCSE)

Microsoft Certification Exams Completed Successfully:

Networking Essentials
Windows NT Server 4.0
Windows NT Workstation 4.0
Windows NT Server 4.0 in the Enterprise
Internetworking with TCP/IP
MS Exchange Server 5.5

Summary:

Microsoft Certified Systems Engineer (MCSE) offering excellent hardware and software skills, strong analytical and problem solving skills, excellent time management and people skills, self-motivated, well organized, ability to manage multiple priorities, and a strong attention to detail. My previous experience has allowed me to develop and fine tune skills beneficial to a productive business environment.

References Available Upon Request

Paul T. Eusey 3510 Mobile Way Sacramento, CA 95834 (916) 922-9506 [email protected]

Cable & Wireless

MCI Telecommunications

Act One Personnel

ACB Business Services

Paul T. Eusey
3510 Mobile Way
Sacramento, CA 95834
(916) 922-9506
[email protected]