As an established on-line retailer we have an obligation to our customers (unless of course, it costs us money). So, in an effort to make your consumer rights clear, here are a few basic guidelines:-

• Any goods received in poor and/or broken condition will not be replaced by us- Try a bonding agent (such as 'SuperStick-O-Matic, available in our range late September)
• All our products come with an extensive 3day warranty (exclusive of parts and labour)- Although it must be pointed out that this 3day period commences as soon as the goods are despatched- Not when they are recieved. (Typical delivery time 3days)
• Should you wish to lodge a complaint, please use our specially set-up complaints department- DO NOT contact our management- The Management are very busy 'jollying it up' in Florida for 50 weeks of the year, and are unable (and moreover) unwilling to enter into any individual correspondence.

We hope sincerely that you enjoy your fine products purchased from Brandco (before they fall apart)- Please tell your friends about us (not just the Trading Standards office!)

Happy Shopping From All At Brandco