mail

Q . What is mail's Free online post service?
Q . What is mail's Free Fax Service?
Q . What is mail's Free delivery of Birthday / Anniversary cards?
Q . How does this Fax Service work?
Q . Why was'nt my message faxed to the destination?
Q . Who are likely to benefit from this service?
Q . What is the charge for using this service?
Q . How can I use the service?
Q . How much time will it take for the message to be delivered?
Q . How many messages can I send?
Q . Is privacy of my message guaranteed?
Q . Do I get a confirmation regarding delivery of message?
Q . What parts of the world are covered by this service?
Q . What are the possible reasons why a message can get delayed or not reach at all?
Q . Will we get information if our message does not reach?
Q . Whom do I contact for more information / help?
Q . What is this FREE Fax Service to Mumbai (Bombay)?

Q .What is mail's online post service?
mail's online post service is a free service brought to you by mail to enable you to stay in touch with your near and dear ones in India. Using this service you can send a message from your web browser which will be received by us in India. We will print the message (exactly as received from you) and post it in India to the address specified by you .

Q. What is mail's Free Fax Service?
mail's Free Fax Service enables it's users to send Free Fax messages to their dear ones in India. The reciptent should own a Fax machine which is in a working condition and should aslo have a valid fax number. Then by filling up the form and specifying the number. the message will be faxed within 24 hrs. The message will reach the reciptent on the second.

Q. What is mails' Free Delivery of Birthday & Anniversary cards?
mail offers the NRI's to send Birthday & Anniversary greeting cards for FREE via Pacemail. The person just needs to fill up the form provided by Pacemail and submit it. Then Pacemail will post the chosen card to the address specified. Note : The card chosen by the person may or may not be the same one posted to the reciptent. This is to provide more choices to the reciptent. The card which will be sent will be of the same range specified by you.

Q. How does this Fax Service work?
has an automated Fax Service system. All the messages collected in the day are sent automatically by the fax to the specified number. The Fax tries 4 times a day with a gap of 15 minutes. It will keep on trying for the next five days in the same pattern and if the reciptent's number is continuously engaged or the message is not sent, then automatically an email will be sent to the sender informing the problem.

Q. Why was'nt my message faxed to the destination?
a). Fax number not valid.
b). Fax is turned of.
c). Number is continuously engaged.
d). Fax is not able to respond to the number.
e). Phone line is dead.

Q . Who are likely to benefit from this service?
This service should be most useful to Indians living outside India trying to reach out to their near and dear ones. Your relatives and friends with whom you wish to communicate may not have Internet or Email access. Hence either you need to use the telephone or fax (which can be quite expensive) or send a letter by regular mail (which can take between 10 to 15 days to be delivered). Using this service your message can reach the recipient within 2 to 4 days. If you want your letter to reach early you can use our courier service. For this you have to pay an additional of US $5.00/-. With this, your letter can reach the destination the next day itself.

Q . What is the charge for using this service?
There is no charge payable by you to us for using the service. This service (including receipt of the message at our end, printing it and sending it through paid mail service) is provided to you with our compliments. But if you want to your letter to be delivered immediately then, you have to spend US $5.00/- additional.

Q . How can I use the service?
To use the service, go to the "Send a letter" section to send the message via post, go to "Fax Service" to send a message via fax, go to "send a Birthday / Anniversary card" to send a card to your near and dear ones residing in India. Then type in your Postal Address (in the field marked 'From'). Now type in the Full Postal Address of the person to whom the message is to be delivered (in the field marked 'To'). Please take special care to type in complete name and address of the receiver so as to ensure that the letter can be properly delivered. Now type in the message (in the column marked 'message'). After finishing the message, you can opt for Courier / Speed Post service by paying US $5.00/- which will enable the letter to reach it's destination on the next day. If you want your message to be delivered by Courier Service then you will need to type 'Yes' in the given field. Then click on the "Submit" button to send the message to us.

Q . How much time will it take for the message to be delivered?
At our end we will process the message and mail it within 24 hours of its receipt from you. Depending on the destination within India, the postal time that will be taken thereafter can be a minimum of 1 day, to a maximum of 8-9 days. Thus it will take from a minimum of 2-3 days to a maximum of 9-10 days for your message to reach its destination, after you submit the same. This is notwithstanding postal holidays and other uncertainties. If you want your message to be delivered faster then pay an additional sum of US $5.00/-

Q . How many messages can I send?
You can send any number of messages as you like. However we would like to discourage the usage of this service for the purpose of commercial mass mailing. The size of each message sent by you needs to be limited to 900 words / 60 lines. In case you wish to send a longer message you will need to break up your message into two or more messages (depending upon the size of the message) and send each part of the message as an independent message.

Q . Is privacy of my message guaranteed?
We cannot guarantee the privacy of your message. Hence if your message requires a high level of confidentiality we will suggest that you use other channels of communication for that message.

Q . Do I get a confirmation regarding delivery of message?
While we cannot guarantee delivery of messages or generate any confirmation to you in this respect we will confirm to you (at the email address specified by you in the sender's information box) regarding receipt of the message at our end. Try out our service to see if your objective is being served by our service.

Q . What parts of the world are covered by this service?
Messages can be sent from any part of the world. There is no restriction on geographical location of origin of an incoming message. We will deliver the message only within India. The entire country is covered by our service.

Q . What are the possible reasons why a message can get delayed or not reach at all?
a. Incorrect or incomplete address given,
b. Missing PIN CODE in receiver address,
c. Sender email address not given,
d. Did not 'send' correctly
e. Postal delays in India.

Q . Will we get information if our message does not reach?
It is possible that due to short address or incorrect address, your message does not get delivered to the recipient. Due to the sheer volume of messages that we will handle, it will not be possible to inform you regarding the non-receipt of your message by your recipient. It is therefore in your interest that you use a correct and complete address for the recipient.

Q. Can I use different language to write the letter?
You should fill out the form in English, but in the "Comments" box, you can write it in your mother tongue. Provided you have that kind of a keyboard.

Q . Whom do I contact for more information / help?
Send an email to Mohit Sureka at [email protected] for information / help on using this service. We also welcome your feedback and suggestions.

Q . What is this FREE Fax Service to Mumbai (Bombay)?
Pacemail has started Free Fax Service to Mumbai (Bombay) with an intention of helping the Indians living in India. People living outside Mumbai & in India can fax a letter to the person living in Mumbai via Pacemail.