| Good leaders are the kind of people who go around passing out the credit and encouragement--not trying to scoop up all they can for themselves. They recognize the importance of other people's contributions and soft-pedal their own. |
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A group becomes a team when each member is sure enough of himself and his contributions to praise the skills of the others. |
| Always Remember: You can't teach anything that will compare with example. |
| If you are patient in one moment of anger, you will escape a hundred days of sorrow. |
| Criticism, like rain, should be gentle enough to nourish one's growth without destroying one's roots. |
| "There is only one boss--the customer. Customers can fire everybody in the company from the chairman on down, simply by spending their money somewhere else." |
| Managers often neglect to thank employees properly for a job well done. As a result, workers neither feel nor demonstrate loyalty to the firm. |
| Those who cannot believe in themselves cannot believe in anything else. The basis of all integrity and character is whatever faith we have in our own integrity. |
| "Therefore do not be anxious for tomorrow; for tomorrow will care for itself. Each day has enough trouble of its own." |
| There are two kinds of failures: the people who will do nothing they are told, and those who will do nothing else. |
| Consider how hard it is to change yourself and you'll understand what little chance you have of trying to change others. |
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the knack of making a point without making an enemy. |
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Blessed is the man who, having nothing to say, abstains from giving in words evidence of fact. |
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Most of them just fail to plan. |
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When a crisis breaks, don't minimize the bad news. Try to get all the information out immediately. WHY: It looks worse when the information dribbles out. People rightly wonder "What else are they keeping from us?" |