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Logs
Logged Calls from the Previous Shift
Priory
Level
|
Date/
Time
Logged
|
Client
Location
|
Computer
No.
|
Status/
Resolved
|
Who
Handled
It?
|
Problem
/ Answer
|
Follow
Up if required.
|
0
|
3.30 PM
18/10/02
|
Julie
Library
|
23456571
|
Solved
Yes
|
Service
Support
Section
|
No Power On the System /
Plugged lead back in.
|
Not
Required
|
3
|
18/10/02
|
James
Photocopy
Room
|
12349380
|
To be escalated
To System
Admin.
|
Service
Support
Officer
|
Unable
To log on to the system/ requires new Log on account.
|
Contact
System
Admin.
|
3
|
18/10/02
|
Manager
Accounts
Dept.
|
Laptop
1278009
|
No
Unresolved
|
Service
Support
Section
|
Running slow.
Programs fiddled with, needs re-imaging.
|
Contact Manager about a back up for Laptop.
|
Priory
Level
|
Date/
Time
Logged
|
Client
Location
|
Computer
No.
|
Status/
Resolved
|
Who
Handled
It?
|
Problem
/ Answer
|
Follow
Up if required.
|
3
|
AM
18/10/02
|
Accounts
Dept.
|
Unresolved
|
Business
Analysts
Section
|
Debtors Journal
Not yet
|
Becoming urgent
|
|
2
|
PM
18/10/02
|
Manager
Accounts
Dept.
|
|
Unresolved
|
Business
Analysts
Section
|
Escalation.
Debtors Journal
Patch needed from out side Vendor.
|
Calls
1.Contact Business
Section /
2.Accounts
Manager
|
0
|
18/10/02
|
Gordon
Factory floor
|
9800876
|
Resolved
|
Service
Analyst
Section
|
Access to a program/
Re-image machine.
|
No follow up required.
|
