Carrie Faubert

Rt. 2, Box 70AA

Lone Oak, TX 75453

903-662-5835

[email protected]

OBJECTIVE:

To secure employment at a stable company close to home that will allow me to grow in my knowledge and experience in the industry.

EXPERIENCE:

Soft Tech America - Rockwall, TX 02/1998–07/1999

Senior Support Technician

• Supervise crew of five technicians.
• Create and test update packages.
• Maintain administrative reports on clients.
• Implemented the Knowledge Base in GWI (Lotus Notes)

Sykes Enterprises, Inc. - Irving, TX 10/1997–01/1998

Assistant Policy Manager (SWBell Internet Services)

• Downloaded and investigated UCE and Newsgroup posting complaints.
• Utilized Lookup Radius tool to determine IP addresses of offenders.
• Utilized tools for locking accounts and changing User passwords.
• Maintained documentation on all complaints and actions taken.

A-1 Temporaries - Greenville, TX 07/1997–09/1997

Computer Assistant (Hunt County CSCD)

• Computer inventory taken and logged into Access database.
• Hardware troubleshooting and repair.
• Software installation and upgrade s.

Professional Income Tax Service - West Memphis, AR 11/1995–02/1996

Network Technician

• Installed networking components and hardware.
• Installed networking and income tax software.
• Troubleshoot and repair hardware.

CompuTemps - Dallas, TX 07/1995-09/1995

Help Desk Technician

• Provided support to end users on a Novell LAN and a WAN system on an UNIX platform.
• Troubleshoot connectivity issues.
• Processed new user setups.

Odesco Temporaries - Dallas, TX 05/1995-07/1995

Administrative Assistant

• Utilized Excel to plot and track system uptimes.
• Created and maintained the Morning Report for Executive level personnel.
• Maintained HEAT tickets and ensured that they were resolved.

BSM National Distributors - Carrollton, TX 10/1994-04/1995

Software Engineer

• Maintained existing programs written in C on UNIX platform.
• Created program for database maintenance.
• Compiled and collated Executive reports.

Secure Investments - Carrollton, TX 11/1988-09/1994

Executive Assistant\Computer Operations

• Created business plans for clients.
• Created Proformas and cash flow spreadsheets.
• Created and maintained client records and mailing lists.

EDUCATION:

1992 - National Education Center, Dallas, TX

Associates Degree, Electronics.

Graduated Secretary, Sigma Epsilon Theta.

1986 - Grayson County College, Denison, TX

Associates Degree, Double Major: Computer Science & MIS

Graduated, Phi Theta Kappa.

CERTIFICATES:

• Excelling as a First-Time Supervisor
• High-Impact Communication Skills for Women
• The Essentials of Excellent Customer Service