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Communicating * receiving information * storing information * retrieving information * giving information * interpreting information. Information is received through hearing, seeing, feeling, tasting, and smelling. * The more ways we use to gather information, the better the information is received, understood. and put to use. Information is stored in your memories. * The memory can be supported with notes, sketches, and similar techniques. Information is retrieved or recalled. * Recall is very important. * Recall can be helped by: - memorizing using memory joggers - repeating the information as it is received - taking notes Information is given. * Giving information involves the same five senses used to receive it. * Effective Giving involves speaking or writing clearly using visual methods watching and being sensitive to the group asking for feedback summarizing what has been given
Information is interpreted. * Information was given and received, but somehow communication did not result. Blocks to communication include: motivation (one of the two parties didn't think the information was important) conflict (two messages didn't agree) experience (your own back ground or prejudices cause you not to accept what is said) personal dislike (you dislike the other person so you filter out what he or she says) distractions (you don't receive because something else is on your mind or something distracts you) attitude (you think you already know all about the topic) Most people learn about 11% of what they know by listening, but 83% of what they know by seeing (observing and reading). People recall 20% of what they heard but can recall 50 percent of what they both heard and saw. Clear communication is essential. * Members of a group must communicate freely with each other. * Information is most often "exchanged" between members ("With one another") * Talking at one another is not real communication and information is not exchanged. The success of a group will depend on how well they communicate with each other and with others outside the group.
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