General Tour Information

• Aircraft

  The aircraft selected for all Heron Airlines Air Tours are Embrarer Banderaintes, powered by two Pratt & Whitney jet engines. The aircraft flies at an altitude of around 7 000 to 9 000 feet at a speed of 400kph. Their low flying capability affords superb opportunities for aerial sightseeing and photography, pleasures which are denied passengers on highflying aircraft.

  The air-conditioned aircraft interior is light and roomy with plenty of leg room. Each passenger has a single seat armchair covered in Australian sheepskin for personal comfort.

  To assist with passenger comfort the aircraft is fitted with a toilet. It is possible for passengers to walk upright in the cabin during the flight.

  
  

• Crew

  Heron Airlines is very conscious of passenger comfort and safety. It is the policy of the company to employ only pilots with Airline Transport Pilot's Licenses to fly our aircraft. Each Captain has many years experience, and in most cases has thousands of flight hours on each aircraft type.

  On all Heron Airlines tours you will find a Flight Attendant/Tour Escort. The people chosen for this position are all extremely experienced in looking after passenger needs both in the air and on the ground.

  
  

• Passengers

  Each tour is limited to a maximum of 15 passengers, for maximum comfort, safety and staff attention.

  
  

• Baggage

  The maximum baggage allowance for each passenger is 9kgs. Additionally a small cabin bag of 2kgs is allowed. Unlike other air tours, the aircraft are capable of handling large size suitcases with ease. Excess baggage will only be accepted at the discretion of the Pilot in Command.

  
  

• Special Transfer Airfares

  For passengers living in Melbourne, Brisbane, Country NSW and parts of Victoria, Heron Airlines has arranged a special pre-tour package. For the low price of $399 per person twin share, Heron Airlines will provide economy return airfares, one nights accommodation and transfer prior to departure.

  
  

• Ground Tours

  All ground tours listed in this brochure are conducted by experienced local guides who live in the various centres.

  
  

• Pre-Travel Information

  To make a Heron Airlines tour more enjoyable the company provides all its passengers with a comprehensive travel pack. This includes our famous "Travel Souvenir Book" along with a recommended clothing list, route map and other essential information sheets.

  
  

• Tour inclusions

  Each Heron Airlines Tour includes the following:

  • All air travel from Sydney and return to Sydney.
  • All accommodation on a twin share basis except where a single supplement is elected and paid for.
  • All meals, except those listed in exclusions.
  • All morning & afternoon teas.
  • All ground tours listed in the itinerary.
  • All ground transfers.

  
  

• Past Passengers

  For those past passengers who have traveled with Heron Airlines in previous years will be eligible for a reduction of 5% off their next booking (not valid in conjunction with any other offer).

  
  

• Tour Exclusions

  Items not included in each tour are:

  • Travel to and from Sydney to join the tour.
  • Beverages and personal expenses such as laundry, telephone calls, mini bars and films etc.
  • Any ground tours not specified in this brochure.
  • Travel insurance.
  • Breakfast Day 1, dinner final day.
  • Entry visas &arrival/departure taxes for international tours.

  
  

• Single Supplement

  Like all travel companies Heron Airlines has a single supplement for those travelers who wish to enjoy a private room. However we have a service for those single travelers who wish to share but do not wish to take the risk of having to pay the supplement. In such a case it is up to Heron Airlines to provide the sharing passenger. If this is not possible then no single supplement is applicable.

  
  

Booking Arrangements & Conditions

1. Deposit
   • You will need to pay a deposit of 30% of the total tour cost in order to confirm your booking. If you make a reservation with 30 days of the scheduled departure date you will need to pay the total tour cost in order to confirm your booking.
   • If you make a reservation for a tour having a departure date in excess of 90 days from the date of your booking you will only need to pay an initial deposit of $1 000.00 per person and the balance of the 30% deposit will need to be paid 90 days prior to departure.
2. Balance

   You must pay the balance of the tour cost no later than 30 days prior to departure.

3. Cancellations
   • You acknowledge that Heron Airlines has the right to cancel any tour in the event that a minimum group number is not attained. In which case any moneys paid by you will be refunded in full.
   • You acknowledge that if you cancel a booking within 60 days of the departure date you will be liable for an amount equivalent to 20% of the total tour cost.
   • You acknowledge that if you cancel a booking within 30 days of the departure date you will pay an amount equivalent to 40% of the total tour cost.
   • You acknowledge that if you cancel a booking within 21 days of the departure date you will pay an amount equivalent to 70% of the total tour cost.
   • You acknowledge that if you cancel a booking within 14 days of the departure date you will pay an amount equivalent to 100% of the total tour cost.
   • You acknowledge that if you cancel a booking within 60 days prior to departure you will be liable for an administration fee to Heron Airlines of $250.00.
4. Travel Insurance

   You are STRONGLY advised to effect travel insurance to cover tour cancellation, baggage loss, illness etc. If you would like us to assist in this regard we can send you the relevant application forms.

5. Unused Services

   You acknowledge that once the tour has commenced you are not entitled to any refund if you elect not to complete the tour.

6. Changes to itinerary

   You acknowledge that Heron Airlines Travel Pty Ltd has the right to alter any itinerary, when necessary, due to operational requirements. If a change in itinerary occurs, Heron Airlines Travel Pty Ltd will endeavour to substitute an equivalent program.

Tour Conditions

1. All tours are operated by Heron Airlines Travel Pty Ltd A.C.N. 052 408 170, 2TA003499, hereafter referred to as "the company".
2. You acknowledge that the company may subcontract other persons and companies to provide motel and/or accommodation, meals, ground tours, transfers by air, water or ground as the case may be. These persons/companies are referred to in these conditions as "the principal".
3. These conditions shall apply to all bookings received by the company at any time.
4. You acknowledge that the company shall not be liable for any illness or personal injury to you or for property damages arising out of any portion of any tour.
5. You acknowledge that the company acts as agent for all principals and the company shall not be liable for any loss, delay or damage suffered by you or to your property, in consequence of any act, omission, default or negligence by a principal or by any subcontractor of a principal.
6. Neither the company nor any servant or agent of the company shall be liable for any loss, delay, injury, death or damage suffered by you or your property, in consequence of any act, omission, default or negligence of the company, its servants or agents.
7. You agree to indemnify the company, its servants and agents against any claim, demand, judgement or damage made or awarded for all actions arising from items 5 and 6 of these conditions.
8. You acknowledge all prices quoted by the company are subject to alteration without prior notice.
9. You acknowledge that it is your responsibility to ensure that you possess proper and valid travel documents.
10. You acknowledge that should you not adhere to the conditions in respect of payment of a deposit or balance of tour costs the company may resell the seat(s) reserved by your booking.
11. The company reserves the right to amend any portion of a tour at its absolute discretion.

    
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