11/1999 Current
UNOCAL, Spirit 76
Houston, TX
Desktop Support HW/SW
·
Troubleshoot/install Windows 95, NT 4.0 workstation and 3.11
applications including Microsoft products.
·
Troubleshoot/install hardware issues which includes video, sound card,
HDD, memory, cd-rom, motherboards, etc..
§
Installed Microsoft products and third party software
07/1999 10/1999
EMCO
Houston, TX
Help
Desk-EXXON
·
Troubleshoot/install Windows 95, NT 4.0 workstation and 3.11
applications including Microsoft products.
·
Troubleshoot Mainframe applications, including OVVM, Remedy, Rhumba,
Extra, Reflections 1 & 4
·
Troubleshoot Microsoft Office products including Word, Excel, Access,
Powerpoint.
01/1998 06/1999
Fugro McCleland Marine Geosciences Houston, TX
System Analyst/Desktop
·
Administer LAN/WAN NetWare 3.12 and NT Server 4.0 environment (500 +
nodes with in Texas)
·
Administer Remote Mail and Remote Network Dial-in for Microsoft Mail and
Shiva LanRover
·
Administer Proxy, Intranet/Internet, FTP, Firewall for the network
·
Lead Tech for Back-ups using Seagate BackUp Exec
·
Lead consultant for Virus Protection for the end users and the network
using Network Associates Software
·
Assistant lead for Exchange 5.5 in creating accounts and maintaining
daily activities
·
Assisted in building Network Servers for NetWare and NT 4.0
·
Installed Network hardware including cables(Ethernet), Hubs, Switches,
Routers(Cisco,Compaq,Pipeline) and servers.
·
Configured Intel Switches for Virtual LAN
·
Configured Cisco 2500 series routers for MAN/WAN connections
·
Troubleshoot/Install/Upgrade all hardware and software issues for the
end users
06/1996
05/1998 Matrixx
Marketing
Houston, TX
Help Desk/Desktop
·
Troubleshoot/install Windows 95, NT 4.0 workstation and 3.11
applications including Microsoft products as well as Gateway products
·
Team Lead for Level 1 Tech support which had 8 techs per team
05/1994 06/1996
Booker T. Supermarket
Houston, TX
Manager
Managed 6 employees and
responsible for accounting, ordering and customer satisfaction