RESUME' Ken Thompson | |||||||||||||||||
| COMPUTER NETWORK / DESKTOP SUPPORT | |||||||||||||||||
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SUMMARY OF QUALIFICATIONS: Computers � Able to troubleshoot and repair most desktop and laptop computers. My strengths are in Hardware more than software, but I am continuously learning and willing to apply myself. Networking support in what I enjoy most. Training Received � A+ Certification from the Computing Technology Industry Association. � Certified Computer Support Specialists, Training Directions College � Certification in Novell Netware CNA 3.X New Horizons Computer Learning Center. � Certification in Air Blown Fiber Optics COMAID, Inc. Polamar College Infrastructure. | ||||||||||||||||
| ACHIEVEMENTS | |||||||||||||||||
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� Actively participated in the instillation of 7 million dollar fiber optic infrastructure for Palomar College WinNt and Novell platforms. � Applied knowledge of computer service and repair in the network environments. � Provided direction and assistance to students and hourly employees.Demonstrated effective leadership and encouraged team concepts. � Directed, installed, operated and maintained desktop clients for college labs. � Identified problems, diagnosed causes and determined corrective actions. WORK HISTORY: Pyxis Corp. San Diego, Ca Computer Desktop Support Telecommunications Nov 1997 to Feb 1998 Responsible for I/S desktop support to end users. Installation and configuration of new desktop computers for network connectivity. Troubleshooting and solving network issues. Palomar College San Marcos, Ca. Computer Network Analysts Feb 1997 to Nov. 1997 Working with faculty and students ensuring network and desktop computer systems efficiency. Assisting in setup of student labs for computer science instruction. Obtained fiber optic certification while assisting installation. Aerotek Inc. San Diego, Ca Computer Technician Jul 1996 to Nov1996 Contract position: Installation of beta phase high speed cable modems for Southwestern Cable.Working with the Toshiba Corp. in conjunction with Time Warner Communications. Installed 100 high speed cable modems. Technology Integration Group San Diego, Ca. Computer Bench Repair Technician Jan 1996 to Oct 1996 New computer builds and network card installations. Software installations and configurations. CDrom installs, parts replacement, memory installs, printer repair, shipping and customer interaction for required setups. Traveled approx 120 miles per day to service customers and in house bench repair and setups. SALARY RANGE:: With benefits $12.00 to $16.00 p/hour Without benefits $ 16.00 to $ 18.00 p/hour These ranges are negotiable, however preference is with medical benefits at a lower hourly or salaried position. | ||||||||||||||||
| EDUCATION AND TECHNICAL TRAINING | |||||||||||||||||
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EDUCATION: Technical Training Directions College San Diego, Ca. Diploma in Computer Support Specialists 1996 Computer Hardware instruction of 272 hours in all repair and service of components New Horizons Computer Learning Center San Diego, Ca Diploma/Certification in Novell 3.X CNA 1996 Received coursework in Novell client/server setups and configurations. Print Servers and general networking with Netware. American Business College San Diego, CA. Diploma 1984 Attender techinical trade school for AC&R Appliance Service and Repair, Microwave, Solar applications. United States Navy NSFA Port Hueneme, Ca. Petroleum Laboratory Specialists QA Technician 1974-78 Served as Naval Aviation Boatswainmate with the National Science Foundation on the continent of Antarctica as Aircraft Refueler. Earned two Good Conduct Medals, Antarctica Service Medal, Sea Service Medal, National Defense Medal, Meritorious Unit Accommodation | ||||||||||||||||
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