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C: Wants to cancel the account T: Client has been calling billing and cannot get through. S: Xfer to billing C: Needs p/w reset Forgot/does not work T: Checked in tel net and account is not inactive and call billing 1 did not work. Checked in remedy and no billing tickets putting the account on hold. Verified the pin code/question and all provisions were active S: Reset the p/w |
C: 501 error T: Wins not disabled S: Disable wins | ||||||||||||||||
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