Take Home Quiz
Which DOS driver is used to emulate expanded
memory?
a) Himem.sys
b) EMM386.exe
c) Mem386.sys
d) Ramdrive.sys
Which is LEAST likely to interfere with upgrading
to a newer DOS version?
a) ROM BIOS
b) Video controller
c) Compressed drives
d) Existing backup files
Which is the easiest component to enviromentally
recycle?
a) Motherboards
b) CMOS batteries
c) Toner cartridges
d) Cathode ray tubes
Which step should you perform first before
discharging a CRT?
a) Remove the CRT from its housing
b) Disconnect the CRT from the computer
c) Remove the video assembly
d) Turn power off before removing power source
ESD damage can be caused by:
a) Placing an IC in a non-conductive plastic bag
b) Placing an IC on a grounded mat
c) Repeated sags in current supplied from outlets
d) Touching metal on the chasis
Which items provide the most protection against
ESD during troubleshooting (choose two)
a) Grounding wire
b) Anti-static mat
c) Anti-static brush
d) ESD grounding wrist strap
In the Binary numbering system, a (1) represents a
jumper being shorted and a (0) represents a jumper being open. On a three-bit
jumper block on a SCSI drive, how would an ID of logical 3 be set?
a) 100
b) 010
c) 011
d) 101
To avoid ESD when working on a PC: (choose two)
a) Assure that you and the PC are at the same
electrical charge level
b) Connect a grounding wire from the PC to a
non-conductor
c) Connect your grounding wrist strap to the PC’s
logic board
d) Use anti-static spray liberally
ESD potential decreases with the use of:
a) De-ionizing fans
b) A wrist strap
c) Rubber gloves with matching cap
d) A static meter
A wrist grounding strap contains which of the
following:
a) Surge protector
b) Capacitor
c) Voltmeter
d) Resistor
Which of the following items would require you to
comply with EPA disposal guidelines?
a) Keyboard
b) System board
c) Power supply
d) Battery
What is the best ground for a conductive work
bench?
a) AC outlet
b) Ground to bend
c) To another device
d) Chassis ground
One of the major components of a PC is the Central Procesing Unit (CPU) which
can be best described as:
a) The device that sends the monitor signals
telling it what to display
b) The area that regulates all of the system power
usage
c) The area where all the of the Basic
input/output routines are stored
d) The area where all of the processing takes
place
IBM’s Micro Channel Architecture (MCA) specifies
which type of the following bit access widths?
a) 8 bit & 16 bit
b) 16 bit & 24 bit
c) 16 bit & 32 bit
d) 32 bit & 64 bit
Which type of system board is the MOST likely
candidate for processor upgrading if you want maximum performance and future
compatibility?
a) ML
b) PCI
c) ISA
d) EISA
A PC with a 486DX2 processor runs internally at
50Mhz. What speed would its external logic be running?
a) 10Mhz
b) 25Mhz
c) 50Mhz
d) 100 Mhz
A hard disk is divided into tracks which are
further subdivided into:
a) clusters
b) sectors
c) vectors
d) heads
What is the highest binary number that can be
referred to on a three position jumper block?
a) 4
b) 6
c) F
d) 7
TWO primary performance restraints for mass
storage devices are:
a) Storage ability
b) Driver aceleration
c) Disk Access Time
d) Route mobility
e) Rate of transfer
Which provides the fastest access to large video files?
a) Optical drives
b) IDE hard drives
c) SCSI hard drives
d) EIDE hard drives
When connecting two internal SCSI hard disks to a
computer, where do you connect the second hard drive?
a) Any open SCSI port on the computer
b) A Serial port on the first host adapter
c) An open parallel port on the computer
d) An open SCSI port on the first hard drive
Which of the following statements is true?
a) Two SCSI devices connected to a computer can
have the same ID if they are both hard drives.
b) Each SCSI device must have its own ID
c) All SCSI devices must have the same ID
d) SCSI ID’s are irrelevant
When installing a SCSI CD-ROM drive, you must set
the CD-ROM SCSI adapter to:
a) B0007
b) An unused SCSI address
c) The same address as the SCSI device before the
CD-ROM
d) SCSI ID=1
Which provides the fastest data access time?
a) RAM
b) ROM
c) CD-ROM
d) Hard disk
e) Floppy disk
What does the CPU do? (choose all that apply)
a) Control power voltages
b) Execute program instructions
c) Dictate video resolution
d) Perform math functions
e) Control input/output operations
Which controller would support an external CD-ROM
drive?
a) ESDI
b) ARLL
c) MFM
d) SCSI
What specification covers PC hard cards?
a) SCSI
b) ISA
c) PCMCIA
d) MFM
A Type 1 PCMCIA card is:
a) The same physical size as other PCMCIA cards
but configured differently
b) The thinnest PCMCIA card, measuring 3.5mm in
thickness
c) The thickest PCMCIA card, measuring 10.5mm in
thickness
d) An old standard that is not compatible with the
newest laptops
In ROM BIOS, the acronym BIOS stands for:
a) Basic Intuitive Output Set
b) Basic Input Organizational System
c) Basic Input Output System
d) Basic Industry Operating System
Which would you have to upgrade to install an EIDE
drive?
a) RAM BIOS
b) A 286 CPU
c) Serial board
d) ISA motherboard
e) Controller board
When is the risk for electrostatic discharge the
greatest?
a) Day time
b) High humidity
c) Low humidity
d) Night time
ESD would cause the most damage to which
component?
a) Power supply
b) Expansion board
c) Monitor
d) Keyboard
The standard VGA display has ____ pixels in its
native graphics mode?
a) 640x320
b) 640x480
c) 680x440
d) 1024x786
Which of the following devices send and receive
information from other devices? (choose all that apply)
a) Mouse port
b) Serial port
c) Video port
d) Parallel port
Which peripheral port provides the FASTEST
throughput to laser printers?
a) RS-232
b) SCSI
c) Parallel
d) Serial
A customer has one printer on LPT1 and wants to
add another printer. To which port should it be connected?
a) Game port
b) COM1
c) LPT2
d) COM2
A 25-pin female connector on the back of your
computer will typically be:
a) Serial port 1
b) A parallel port
c) Docking
d) COM2 port
Which hardware component controls serial port
communications?
a) ROM BIOS
b) CPU
c) DMA823
d) UART 16550
When connecting a ribbon cable to a connector, how
do you know which direction to plug it in?
a) The red line in the cable goes to the highest
pin number
b) The colored line in the cable goes to pin #1
c) It does not matter
d) The blue or red line in the cable goes away
from the power connector
COM1 is typically represented by which of the
following?
a) 15 pin port
b) 9 pin male port
c) 9 pin female port
d) 25 pin male port
14.4 modem should transmit _____ bits per second
a) 14,400-15,000
b) 140-150
c) 1400-1500
d) 140,000-150,000
A modem could be attached to which port?
a) Parallel port
b) ASYNC port
c) Keyboard connector
d) Video port
Which of the following
is a type of preventative maintainance used on a hard drive?
a)
Disk check diagnostics
b)
Head alignment diagnostics
c)
Initializing
d)
Uninstalling programs
What product is used to clean smudged keys on a
keyboard?
a) TMC
solvent
b) Silicone
spray
c) Denatured
alcohol
d) All-purpose
cleaner
Which should you use for cleaning Mylar-protected
LCD screens?
a) Ammonia window cleaner
b) Non-abrasive cleanser
c) Anti-static wipes
d) Alcohol-impregnated wipes
It is most important to keep hard drives and
diskettes away from? (choose two)
a) Telephones
b) Battery-operated devices
c) Magnetic devices
d) Temperature extremes
_________ help prevent
power surges.
a)
Surge suppressor
b) Spike
protector
c) UPS
system
d) High-grade
multi-meter
What
device prevents power interruptions, resulting in corrupted data?
a) Battery back-up unit
b) Surge protector
c) Multiple
SIMMs strips
d) Data
guard system
e) Turn
off the AC power
How can you totally
protect a PC from damage during an electrical storm?
a) Disconnect the AC power cable
b) Disconnect
all external cables and power cords
c) Use
a surge protector
d) Turn
off the AC power
What would you ask to determine if the display is
working?
a) Is
there a video cursor or action on the screen?
b) Did
the computer beep or chime?
c) Is there
high voltage static on the screen
d) Is the
brightness or contrast turned up or down?
e) All of the above
Which would you do first when troubleshooting a
faulty monitor?
a) Check its connections to the computer and power
source
b) Use a meter to check the CRT and internal
circuitry for continuity
c) Power down the monitor, then turn it on again
to see if that corrects the problem
d) Power down the computer, then turn it on again
to see if that corrects the problem
Upper Memory blocks are located where ?
a) Conventional
Memory
b) Extended Memory
c) Expanded memory
d) Reserved Memory
Which monitor would provide the highest level of
performance?
a) VGA
b) XGA
c) CGA
d) SVGA
What configuration should a Volt-Ohm meter be set
to when testing a fuse?
a) DC volts
b) AC volts
c) Amperage
d) Ohms
When you are going to measure an unknown voltage
you should always start with the meter on the _______ voltage setting to
prevent damage to the mmeter.
a) Highest
b) Lowest
c) 100ma
d) 0 ohms
The digital multimeter is set for DC, Ohm and 20k.
You will read ____ while measuring a good 2 amp fuse.
a) 0.00
b) 0.02
c) 0.20
d) 2.00
What resistence in ohms should be displayed ehen
testing a speaker in a computer?
a) 0 Ohms
b) 16 Ohms
c) -200 Ohms
d) Unlimited Ohms
You suspect a virus has entered your computer.
What will not be affected by the virus?
a) CMOS
b) Boot sector
c) Floppy disks
d) Program files
When not in use, it is very important to keep 5 ¼
diskettes in ______.
a) Their protective sleeves
b) In a plastic bag
c) On a shelf in an upright position
d) In the floppy drive
The monitor power LED is ‘on’ but the monitor
screen is completely dark. The least likely cause of the problem is:
a) Defect in the computers video circuitry
b) Disconnected video cable
c) Defective monitor
d) System RAM problem
To install a second IDE drive into a computer, you
must:
a) Set the master-slave jumper to slave on the
second drive
b) Use the IDE configuration software to set the
new drive as slave
c) Verify that you define the new drive as D: in
the CMOS setup
d) Verity that you attach the drive to the
connector at the end of the ribbon cable
An IRQ allow interface cards to:
a) Interrupt the CPU to request service
b) Pass data to the CPU to be processed
c) Pass data from one card to another
c) Pass data to the computers memory
How may standard levels of interrupts are provided
on the 8-bit ISA bus (XT-class computer)?
a) 4
b) 8
c) 12
d) 16
Serial ports are assigned interrupts to avoid
conflict between the ports. Which port(s) should be assigned to IRQ4?
a) COM1
b) COM2
c) COM3
d) COM4
In laser technology, what happens during the
transfer stage?
a) Residual toner is transferred to the waste
receptacle
b) The laser transfers the image from the drum to
the paper.
c) The image is transferred from the drum to the
paper
d) A negative charge is transferred to the surface
of the drum
IRQ6 is typically reserved for:
a) The floppy
b) The keyboard controller
c) LPT2
d) The modem
On the 16-bit ISA bus, IRQ2 is elevated to which
higher level interrupt?
a) 9
b) 11
c) 13
d) 15
A system has two IDE hard drives that are each
divided into primary and extended partitions, which drive letter is assigned to
the primary partition of the second drive?
a) C
b) D
c) E
d) F
After doing a low-level format, what would be the
next step in configuring the hard drive in a system?
a) Format DOS partition
b) Install operating system
c) Configure DMA channel and back-up interrupt
d) Partition had disk
What is a common complication when adding a 1.6G
IDE hard drive to an older system such as a 16Mhz 80386 system?
a) The drive is too big for the available drive
bays
b) The old style IDE connector won’t plug in
properly
c) The power supply may be sufficient
d) System BIOS needs to be upgraded
After displaying the directory of a floppy disk, a
different floppy is inserted into the drive. The contents of the original
floppy continues to display regardless of the director requests on the other
floppies placed in the drive. You remove the drive in question and install it
into your test system, and it does not exhibit the problem. You should next
replace the:
a) System’s floppy drive device driver
b) Original IDE controller
c) Floppy drive ribbon cable
d) System’s power supply
What component would most likely cause a “parity
error” ?
a) Hard disk
b) Controller
c) Bad RAM
d) Software
Which is NOT typically a Field Replaceable Unit?
a) System ROM
b) Power supply
c) System chassis
d) Video controller
What does the acronym RTS represent?
a) Required to save
b) Ready to start
c) Request to send
d) Right to separate
What command is used to reset a MODEM when using
the “AT Command Set”?
a) ATR
b) ATZ
c) DTR
d) DCE
In the DOS memory model, the HIGH Memory Area
(HMA) is the _______ memory.
a) Last 64k of conventional
b) Last 64k of extended
c) First 64k above conventional
d) First 64k of extended
To optimize conventional memory, which command do
you use to load DOS into the high memory area (HMA)?
a) DOS=HIGH
b) DOS=UMB
c) LOADHIGH
d) DEVICEHIGH
How would you allow device drivers and TSR’s to be
loaded into Upper Memory Blocks ?
a) Dos=High
b) devicehigh=
c) loadhigh=
d) Dos=UMB
Match the device driver HIMEM.SYS to its
operation.
a) Supports (ANSI) terminal emulation
b) Manages the use of extended memory
c) Uses expanded memory on a 80386 processor
d) Supports code page switching
During boot-up, the memory test:
a) Is a superfluous step that should be ignored
b) Checks and verifies that contiguous memory is
installed
c) Is an operational error
d) Displays what memory is installed, but nothing
else
During the boot process, a system first counts
memory from where?
a) Expansion memory board
b) Video adapter
c) System board
d) Cache
The following process determines the amount of
memory present, the date/time, and which communications ports and display
adapters are installed in a microcomputer?
a) Start-up utility test
b) Power on Self Test
c) Power up boot process
d) Power on start up process
A customer attached an external drive to his
notebook computer but the computer is not recognizing it. What should be
considered?
a) The cables are attached firmly
b) The external drive has been pre-loaded with the
appropriate software
c) The external drive was attached before the
computer was on
d) The external drive is turned on
Suppose that you have a “solid” failure, and the
maintenance package identifies several possible field replaceable units (FRUs)
that will resolve the problem. What should you do after turning the power off?
a) Replace the indicated parts, one at a time in
the recommended sequence, until the problem is resolved; return unused FRUs to
stock
b) Replace all of the indicated FRUs at once and
return the machine to the customer if the problem is resolved
c) Follow the same procedure as in “A” EXCEPT
always replace the system board first if it is on the list of possible FRUs
d) If multiple FRUs are indicated, then software
is the most likely source of the problem.
On a leased line installation a known good
external modem shows no carrier detect light. Where is the problem most likely
to be?
a) In the modem
b) In the phone line
c) In the computer
d) In the DTC equipment
Which best describes a fragmented hard drive:
a) The platters are bad
b) Data files are corrupted
c) Clusters of data are damaged
d) Files are not stored in consecutive clusters
To find out how much memory is available, you
could type _____
a) EMM
b) MEM
c) CHKDSK
d) MEMMAKER
When considering replacement of a PC’s power
supply, one should be concerned with its ________ (choose two)
a) Voltage and ampere rating
b) Size and shape, on/off switch placement, and
wattage
c) Connector wiring color scheme and voltages
d) Phase inductance and switching capability
Which components could cause a blank screen?
a) Power supply
b) Video card
c) CPU
d) RAM
A keyboard locks up intermittently even when
replaced with a new keyboard. What is the LEAST likely cause of the problem?
a) A second bad keyboard
b) The keyboard controller chip
c) The keyboard connector
d) The motherboard
The following symbol is used to indicate what?
{symbol for ground}
a) The ground
b) Voltage
c) 12 volt AC line
d) Diode
The DC voltage on most circuit boards is:
a) -12 volts
b) 0 volts
c) +5 volts
d) +12 volts
What can you use to ensure power is not
interrupted, resulting in corrupted data?
a) UPS
b) Proper grounding
c) Surge protector
d) Sag protector
When you are testing a fuse, you should set the
Volt-OHM meter to what scale?
a) AC
b) DC
c) AMPS
d) OHMS
What questions could be asked to determine if a
problem is software or hardware related? (choose all that apply)
a) Does the computer BEEP during the boot phase?
b) Did peripheral devices initialize, i.e.
printers?
c) Will hardware components pass diagnostics?
d) Determine how many serial ports are installed
in the system.
Which REQUIRES an anti-static bag for transport?
a) Monitor
b) Floppy disks
c) Power supply
d) I/O controller
e) Speaker sub-system
To view any currently running Terminate Stay
Resisdent (TSR’s) programs you could type:
a) Memory
b) MEM
c) SYS /M
d) Memmaker
Which of the following would be a logical first
step in troubleshooting a PC?
a) Check the computer CMOS
b) Define the circumstances of the problem
c) Call the vendor
d) Define what applications are being used
When you boot a PC and don’t hear any beep, this
could suggest which of the following?
a) The monitor is turned off
b) Keyboard not plugged in
c) Normal PC boot
d) Bad or disconnected speaker
During the normal PC boot process, which of the
following is active first?
a) RAM BIOS
b) CMOS
c) ROM BIOS
d) Hard disk information
What is the first thing you could do to check for
damage to a printer after receiving it?
a) Run MSD diagnostics
b) Attach it to a PC and print something
c) Check the cables
d) Unbox it and examine it for physical damage
A capacitor is measured in which of the following
units?
a) Volts
b) Ohms
c) Farads
d) Resistance
When measuring AC (Alternating Current) with a
multimeter, it is important to maintain the proper polarity.
a) True
b) False
After trying to unload a TSR, you get an error
message saying that other TSRs were loaded after the one you tried to remove.
Which of the following commands could you use to see the current load order?
a) MEM /P
b) MEMMAKER
c) MEM /C
d) SYS:
To test for AC ripple on a PC power supply, you
would set the volt/ohm meter for:
a) DC voltage scale
b) AC voltage
c) OHM scale
d) Farad scale
ESD is most likely to cause failures on which of
the following components (choose two)
a) CD-ROM drive
b) Power supply
c) I/O controller
d) RAM module
e) Hard drive
Which of the following FRUs would be considered
both an input/output device?
a) Video board
b) SCSI host adapter
c) System board CPU
In order for a modem to accept data, which of the
following signals must be present? (choose all that apply)
a) Data detect
b) Carrier detect
c) Transmit message
d) Reveice data
When configuring a new network interface card for
installation, which of the following would be a valid I/O address?
a) 378
b) 2F8
c) 3F8
d) 360
A standard multimeter is ideal for measuring a
monitors high voltage output.
a) True
b) False
The acronym HDI stands for:
a) Half duplex interface
b) Hard disk interface
c) Head to disk interference
d) Help desk interference
“ Parity “ errors usually indicate bad memory
a) True
b) False
Resistance is measured in ?
a) Volts
b) Amps
c) Watts
d) Ohms
The ESD wrist strap is designed to protect PC
Components or Service Technicians ?
a) PC Components
b) Service Technicians
c) Both
Which part of the laser printer should NOT be
exposed to sunlight?
a) Transfer corona assembly
b) PC drum
c) Primary corona wire
d) Toner cartridge
Which component will not cause a paper jam
a) Fuser roller
b) Scanner unit
c) PC Drum
Which component must be vacuumed or replaced
during preventative maintenance on a laser printer?
a) Scanning mirror
b) Toner cartridge
c) Ozone filter
To prevent toner from sticking to a laser
printer’s heat rollers, apply which of the following:
a) Alcohol
b) Oil
c) Ammonia
d) Beer or Jack Daniels
With a dot matrix printer, light then dark print
is most commonly caused by:
a) Erratic paper advancement
b) Erratic ribbon advancement
c) Misaligned print head
d) Overheating print head
What action will correct patchy, faint, uneven or
intermittent print on a dot matrix printer?
a) Replacing the ribbon
b) Replacing the timing belt
c) Adjusting the paper feed tension
d) Adjusting the tractor feed tension
During preventative maintenance on a dot matrix
printer, do NOT lubricate:
a) Platen assembly
b) Print head pulley
c) Print head pins
d) Paper advance gear bushings
Suppose that the power lamp in on, but the printer
will not print. What can you do to correct the problem?
a) Make sure the printer is on line
b) Replace the AC line fuse
c) Turn the printer on and off
d) Replace the ribbon
What two products are to clean plastic covers?
(choose two)
a) Mild, soapy water
b) Silicone spray
c) Clean, lint free cloth
d) Anti-static spray
Which DOS command will configure a serial printing
port?
a) Parallel > serial
b) Mode lpt1=COM1
c) Direct lpt1=com1
d) Mode printer()-serial()
Your client gets garbage characters when trying to
print a document. Which of the questions listed below could you ask? (choose
all that apply)
a) Occurrence (how often)?
b) Do you have a sample?
c) What applications are being used?
d) Where is the printer located?
Your customer tells you the print quality of their
dot matrix printer is light then dark. Which of the following could cause the
problem. Choose the BEST answer.
a) Paper slippage
b) Improper ribbon advancement
c) Paper thickness
d) Head position
After you service a laser printer, you notice dirty
print. Which of the following would correct the problem. Choose the BEST
answer.
a) Clean the developer tank
b) Reset the printer
c) Run several blank pages
d) Clean the laser diode
A dialog box with a bomb appears on a Macintosh
screen. What type of problem has occurred?
a) A RAM problem
b) A software problem
c) A ROM problem
d) An ADB problem
For a Macintosh to print successfully, the System
Folder must contain:
a) File sharing software
b) A printer enabler
c) The apple Garamond font set
d) A printer driver.
Before a modem transmits, it send a
a. RTS
b. DTR
c. DSR
d. RQS
e. TRX
RTS stands for:
a. ready to start
b. ready to switch
c. request to send
d. request to scan
Which comports use IRQ 4
a. com1 and com3
b. com1 and com4
c. com2 and com3
d. com2 and com4
e. com1 and com2
What is the i/o address for com1?
a. 3e8
b. 3bc
c. 5f8
d. 3f8
e. 008
A COM port is a _______ port.
a. parallel
b. serial
c. static
d. multi
e. SCSI
Modems use ________________ transmission.
a. synchronous
b. asynchronous
c. timed interval
d. ATA
e. bank
CDRom drives typically have which of the following
interfaces? Select all that apply.
a. serial
b. parallel
c. ide
d. scsi
e. esdi
Your IDE CD-Rom drive is attached to the primary
IDE adapter with your hard drive. How should its jumpers be set?
a. as a master
b. as a slave
c. as neutral
d. auto detect
e. to 001
What does MSCDEX.EXE do?
a. configures hard drives
b. it's a scsi driver
c. bios setup
d. It's a CD-Rom DOS driver
e. nothing, I just made it up
Your CD-ROM is not working. What is wrong?
a. the "v" switch in autoexec.bat is
invalid
b. himem sys is not loaded the device name is not
the same in both files
c. the "m" switch in autoexec.bat is set
too high
d. config.sys is not using the dos directory
e. mscdex is not loaded
You run a super wing-ding diagnostic program on
your PC, and it reports that your hard drive, microprocessor, ram, and video
card have seen better days. To resolve this problem you
should:
a. replace each part one at a time, rerunning the
diagnostic before replacing the next part.
b. check to see if you have a software problem
c. replace everything at once and rerun the
diagnostic
d. get another copy of the diagnostic program
e. run an exhaustive memory check
Your PC has 2 SCSI devices, an internal SCSI hard
drive and an external SCSI CD-Rom, which do you terminate? .
1.the
SCSI adapter card and the hard drive
2.the
SCSI Hard drive
3.the
SCSI adapter
4.the
SCSI hard drive and the CD-ROM
5.No
need to terminate anything
Which type of interface provides for the fastest
data transfer?
a. IDE
b.
SCSI
c.
parallel
d.
serial
e. ISA
You are about to install a second IDE hard drive
in a PC that has only one IDE adapter. Your first hard drive will still be the
boot drive. How should the second drive be configured?
a. as
a master
b. as
a secondary
c. as
a slave
d. as
a primary
e. as
auto-select
On a flat data cable, a red or blue stripe means:
a.
ground
b.
high voltage
c.
null connection
d. pin
1
e.
that it's an IDE or SCSI cable
Which of the following would be considered an FRU?
Select all that apply.
a.
hard drive
b.
system board
c. ram
d. DMA
controller
e.
level 2 cache SIMM
You have a PC with no video on a known good
monitor. Pick the best order you should follow in tracking down the problem.
a.
replace the video card, replace the monitor, replace the power supply, replace
the system board, try a different monitor
b.
check that PC and monitor are plugged in, check that monitor brightness is
turned up, check that PC fan is running, remove all option cards
c.
check PC supply voltages, replace video card, replace CPU
d.
check that everything's plugged in, replace system board
e.
check that everything's plugged in, replace hard drive, replace ram
You have an old PC that you decide to upgrade with
a 1 gig IDE hard drive. You find that you can't configure cmos to see the entire
hard drive. The best you can do is 540 meg.
What
is the fix?
a. get
a newer PC
b.
manually input the sectors, cylinders, and heads of the hard drive
c. put
multiple partitions on the hard drive
d.
make the bios think it's a SCSI drive
e. use
a device driver that makes the bios see the drive as simply a block storage
device, or upgrade the bios if possible
You have a PC with no video. Which of the
following is LEAST likely to be causing the problem?
a.
defective ram (bank zero)
b.
defective microprocessor
c.
crashed hard drive
d.
loose video card
e. low
AC outlet power
ESD is ___________.
a.
electronic stasis device
b.
electrostatic discharge
c.
electric surge device
d.
electronic system driver
e.
forget it, I can't think of any more words for these letters
What is EMI? (uh, oh - here we go again)
a.
electro-magnetic interference
b.
electronic maintenance inquiry
c.
Specification for BUS type
d.
type of hard drive
You should never put floppy drives, hard drives,
or even VCR tapes or cassette tapes on top of speakers (or near any other
source of magnetism) because of:
a. RFI
b. EMI
c. EXE
d. FYI
e. IOU
Static electricity thrives is which type of
environment?
a.
cold and humid
b.
warm and humid
c.
warm and dry
d.
cold and warm
e.
cold and dry
Which is the most difficult environmentally to
dispose of?
a.
floppy drives
b.
hard drives
c.
power supplies
d
batteries
e.
system boards
What should you use to clean the plastic cover on
your monitor or PC? Select all that apply.
a.
alcohol
b.
damp sponge
c.
lint-free cloth
d.
silicon spray
e.
mild soap solution
What's the best way to protect your hard drive
data?
a.
regular backups
b.
periodically defrag it
c. run
chkdsk at least once a week
d. run
scandisk at least once a week
e. run
a regular diagnostic
A monitor's CRT (cathode ray tube) can pack quite
a wallop of a charge even if it's been turned off for several days or more.
Before you service a monitor, you must discharge the
CRT
using a tool specific for that purpose. Before you do the discharge, what must
you do first?
a.
make sure the monitor is not connected to a PC
b.
make sure the monitor is unplugged
c.
make sure the monitor is turned off
d.
make sure the brightness is turned down
e. make
sure your life insurance policy is paid up
How long should a monitor be powered down before
you attempt to work on it?
1.5
minutes
2.one
week
3.20
minutes
4.60
minutes
Which of the following are both input/output
devices? Select all that apply.
a.
modem
b.
SCSI controller
c.
keyboard
d.
mouse
e.
monitor
A motherboard generally requires how many volts to
operate?
a. 10 - 20
b. 5
c. 150
- 300
d. 15
- 25
e. 12
Resistance is measured in units of:
a.
ohms
b.
farads
c.
halide
d.
amperes
e.
volts
POST stands for:
a.
positive operating system test
b.
particle of static transfer
c.
power on self test
d.
printer online static test
e.
printer online standard test
A parity error usually indicates a problem with:
a.
memory
b.
hard drive
c.
hard drive controller
d. i/o
controller
e.
power supply
Type one PC cards:
a. are
used only in desktops
b. are
no longer being produced
c. are
the thinnest of the PC cards
d.
don't exist
e.
have their own power source
Which IRQ is not available for an add-on card on
an ISA bus?
a. 5
b. 10
c. 3
d. 4
e. 1
Your
laser printer is on, you hear the fan running, but it won't print. What is the
first thing you should check?
a.
that all the cables are connected securely
b.
that the correct print driver is installed
c.
that the printer is online
d. that the printer has paper
e.
that the printer is not jammed
On the PC side, the printer port is a:
a. 25
pin female serial connector
b. 15
pin female parallel connector
c. 25
pin male serial connector
d. 15
pin female serial connector
e. 25
pin female parallel connector
39) A numeric co-processor handles what function?
a.
POST
b.
Floating Point Calculations
c.
Counts Ram
d.
Data Processing
40)You plug a power supply's connectors onto the
system board. You know you did it correctly because:
a. the
two sets of black wires are facing the outside edge of the system board
b. the
two sets of black wires are together in the middle
c. one
set of black wires is outside, one is toward the inside
d. all
are facing the power supply
e. it
doesn't matter as long as they can be plugged in
41) Your customer calls with a "wobbly video
display" What do you recommend that they try to do to fix it?
1.Replace the Monitor
2.Discharge the CRT
3.Replace
the Monitor cable and power supply
4.Relocate electronic devices that might be near the monitor
How would you load device drivers into Upper
Memory from the Autoexec.bat ?
a) HighDevice=
b) DeviceHigh=
c) LoadHigh=
d) LoadDevice=
A customer complains his system is telling him his
263 MB hard disk drive is out of space. His standard directory search says the
TOTAL size of files listed adds up to less that 263 MB. What is the cause?
a) The system is not calculating the total size of
the files because the battery is bad
b) Bad controller
c) Files can have hidden attributes that don’t
allow them to list in a standard search
d) Defective RAM
A temporary Swap file has what file extension ?
a) PAR
b) SWAP
c) TXT
d) SWP
Which of the following is loaded for CD-ROM
support?
a) VLM.EXE
b) CDDEX.EXE
c) DOSKEY.EXE
d) MSCDEX.EXE
The buffers statement is found in what file?
a) Config.sys
b) Autoexec.ncf
c) Autoexec.bat
d) Neb.cfg
How would you make sure that Acme.txt was always
opened by Notepad ?
a) associate Acme with with Notepad
b) click File/Open in Notepad
c) make an extension mapping in the Registry
d) associate .TXT files with Notepad
Which command will prevent subsequent changes to
the file CBT.EXE?
a) RENAME + r CBT.EXE
b) ATTRIB + r CBT.EXE
c) COPY +r CBT.EXE
d) MODE +r CBT.EXE
Windows 3.1 supports what type(s) of Multitasking
?
a) Preemptive
b) Cooperative
c) Preemptive and Cooperative
d) Windows 3.1 does not support Multitasking
Where do you load the CD Rom drivers ?
a) Autoexec.bat
b) Control Panel/ Drivers
c) into Upper memory
d) Config.sys
When executed from a bootable hard drive, which
command will make a formatted floppy disk bootable?
a) COPY C:\DOS\COMMAND.COM A:\
b) ATTRIB C:\.SYS A:\
c) XCOPY C:\DOS\. A:\
d) SYS C: A:
Which of the following represents a correct
sequence for the boot process ona DOS machine?
a) AUTOEXEC.BAT, CONFIG.SYS
b) CONFIG.SYS, AUTOEXEC.BAT
c) AUTOEXEC.BAT, COMMAND.COM
d) CONFIG.BAT, AUTOEXEC.BAT
In DOS, which of the following keys will bypass
the CONFIG.SYS and AUTOEXEC.BAT files?
a) F8
b) F5
c) F4
d) F1
The Acme program isn’t working because of a
corrupt Acme.dll. How would you properly fix the corrupt Acme.dll ?
a) from the current Windows session recopy the DLL
from the setup disk
b) from a DOS Window in the current session,
reinstall the DLL
c) reboot and start new Windows session and rerun
Acme setup
d) reboot to DOS and rerun Acme setup program
After upgrading your computer to a new DOS
version, an older application displays the error message “Incorrect DOS
version”. What should you do to run this application?
a) Use the DOS+ command
b) Use the SETVER command
c) Restore the old DOS version
d) Contact the application’s vendor support line
The term TSR is an abbreviation for:
a) Terminal Stay Ready
b) Testing System Read
c) Terminal Still Ready
d) Terminate Stay Resident
In DOS version 6.x SMARTDRV.EXE can cache
_____________. (choose all that apply)
a) Floppies
b) Video devices
c) CD-ROMS
d) Hard drives
Which of the following statements is true?
a) Two SCSI devices connected to a comptuer can
have the same ID is they are both hard drives.
b) Each SCSI device must have its own ID
c) All SCSI devices must have the same ID
d) SCSI ID’s are irrelevant
Which provides the fastest data access time?
a) RAM
b) ROM
c) CD-ROM
d) Hard disk
e) Floppy disk
When SHADOWING is enabled in a computers BIOS:
a) Values are stored twice in the memory for
redundancy checking
b) The conventional memory is re-mapped to the top
of the extended memory
c) Data stored in RAM chips on adapter cards are
shadowed into extended memory
d) Instructions stored in various ROM chips are
copied into extended memory
A Type 1 PCMCIA card is:
a) The same physical size as other PCMCIA cards
but configured differently
b) The thinnest PCMCIA card, measuring 3.5mm in
thickness
c) The thickest PCMCIA card, measuring 10.5mm in
thickness
d) An old standard that is not compatible with the
newest laptops
What may you need to upgrade after installing a
brand new IDE drive on your old PC ?
a) new drive controller
b) more Ram
c) Rom BIOS
d) new operating system
Which DOS 6 driver will manage expanded memory?
a) HIMEM.SYS
b) EXP.SYS
c) EMM386.EXE
d) EMM386.COM
What cable connector would be on your parallel
printer cable ?
a)DB 9
b) DB 25
c)RS232
d)RJ-45
A customer has one printer on LPT1 and wants to
add another printer. To which port should it be connected?
a) Game port
b) COM1
c) LPT2
d) COM2
What would you ask to determine if the display is
working?
a) Is there a video cursor or action on the
screen?
b) Did the computer beep or chime?
c) Is there high voltage static on the screen
d) Is the video display brightness and contrast
turned up?
e) All of the above
Serial ports are assigned interrupts to avoid
conflict between the ports. Which port(s) should be assigned to IRQ4?
a) COM1
b) COM2
c) COM3
d) COM4
Within Windows, an Icon . . .
a) Can exist in any or all program groups any
number of times
b) Cannot exist more than once in a program group
c) Can exist only once regardless of which program
group it is in
d) Can exist more than once if it doesn’t call up
the same program
Which DOS command would allow you to redirect a
printer ?
a) Type
b) Capture
c) Mode
d)Print
In DOS, what key would you press to step through
the Config.sys and Autoexec.bat ?
a) F1
b) F3
c) F5
d) F8
After clicking on your word processing icon,
Windows reports the following error message: “invalid working directory”. What should
you do first?
a) Click on the icons properties
b) Run fdisk
c) Check the path statement in the autoexec.bat
file
d)Check the group properties
Which of the following files can be modified using
the Windows SYSEDIT program? (Choose all that apply)
a) WIN.INI
b) CONTROL.INI
c) CONFIG.SYS
d) AUTOEXEC.BAT
Which command is executed before the others when a
computer is first turned on?
a) Device=c:\emm386.exe
b) Device=c:\dos\himem.sys
c) Prompt=$p$g
d) Path c:\dos
Suppose you had an incurable computer virus and
decided to wipe out all the data and partitions on your hard drive and
reformat. What is the order in which you must delete the partitions ?
a) Extended, Logical, Primary
b) Primary, Extended, Logical
c) Logical, Extended, Primary
d) Logical, Primary, Extended
To conserve battery power on your laptop computer,
what MS-DOS v6.x command should you use?
a) Powermon.exe
b) Power.exe
c) Idel.com
d)Pw.sys
Which file executes commands in DOS?
a) MS-DOS.SYS
b) CONFIG.SYS
c) COMMAND.COM
d) SYSTEM.INI
Which DOS command will format a floppy disk and
transfer the system files
a) SYS C: A:
b) SYS A:
c) FORMAT A: /S
d) FORMAT A: /T
What command can you add to the AUTOEXEC.BAT file
so that your computer temporarily stops in the execution of the file before
continuing?
a) Pause
b) Halt
c) Wait x.xx seconds
d) Wait until Files=”x”
Which Windows file contains hardware information ?
a) WIN.INI
b) SYS.INI
c) CONTROL.INI
d) SYSTEM.INI
When using Smartdrive, you should decrease the
Buffers statement in Config.Sys ?
a) True
b) False
What switch would you use to view Smardrive
statistics?
a) /x
b) /e
c) /s
d) /o:n
Where would you configure the Swap file in Windows
3.1 ?
a) 386 Enhanced Control Panel \ Virtual Memory
b) 386 Enhanced Control Panel \ Swap File
c) vmem.exe
d) Windows Setup \ Virtual memory
A permanent swap file has what file extension ?
a) SWP
b) SWAP
c) PAR
d) TXT
What is the order in which Command.Com searches
for programs to execute ?
a) EXE, COM, BAT
b) EXE, BAT, COM
c) COM, EXE, BAT
d) BAT, COM. EXE
After searching the current directory where does
Command.Com search next ?
a) C:\DOS\UTILITIES
b) Config.sys
c) Autoexec.bat
d) the Path Statement
What DOS program can you run to see which serial
ports are detected?
a. comdiag
b. MSD
c. command.com
d. SDET
e. serial.chk
Where you would you load the mouse driver
mouse.sys?
a. config.sys
b. autoexec.bat
c. win.ini
d. io.sys
e. msdos.sys
What is a TSR?
a. test status request
b. terminate and stay resident program
c. take status request
d. token set ready
e. token steady route
You want to view the contents of autoexec.bat on
the screen using the "type" command, but it scrolls by too quickly,
what switch do you use to make it pause?
1.type
c\autoexec.bat /p
2.type
c:\autoexec.bat/more
3.type
c:\autoexec.bat|pause
4. type
c:\autoexec.bat|more
Smartdrv.exe can cache which of the following:
(select all that apply)
a.
hard drives
b.
cd-roms
c.
compressed hard drives
d.
floppy drives
e.
network drives
f.
tape drives
g.
video devices
Himem.sys must be loaded before loading
emm386.exe.
a.
true
b.
false
You can run Windows 3.1 or 3.11 without loading
himem.sys.
a.
true
b.
false
You must have himem.sys loaded before you can load
DOS high.
a.
true
b.
false
To load DOS high you must place a statement in
config.sys. It is:
a.
loadhigh DOS
b.
device=DOSHIGH
c.
dos=high
d. lh
dos
e.
load dos high
Extended memory is:
a.
paged memory
b.
anything above 1024k
c.
anything above 640k
d.
anything accessed by rom
e.
anything above 1 meg
What statement in config.sys will allow DOS access
to unused UMBs?
a.
device=DOSUMB
b.
UMB=true
c.
UMB=1
d. DOS=UMB
e.
UMB=DOS
What DOS command shows which TSRs are loaded?
a.
TSR-SHOW
b.
DOSVIEW
c.
LOADVIEW
d. MEM
/c
e.
hold down CTRL key and hit "T"
You wish to prevent people from changing the file
foobar.txt hidden, what command do you use?
a.
Attrib +r foobar.txt
b.
Hide foodbar.txt
c.
Attrib +s foobar.txt
d, Attrib
+h foobar.txt
Which provides the quickest data access time?
a. rom
b. ram
c. IDE hard drive
d. cd-rom drive
e. SCSI hard drive
In CMOS setup, if you enable Shadowing, what
happens?
a. rom memory is minimized
b. rom is used instead of ram
c. rom memory is maximized
d. rom cannot be used by the bios
e. a copy of the bios is placed in ram
In order for EMM386.EXE to emulate expanded memory,
you must load what into config.sys? Select all that apply.
a. device=emm386.exe
b. device=emm386.exe /noems
c. device=QEMM/ram
d. load emm386.exe
What device driver must be loaded in config.sys to
enable power management on a laptop computer?
a. power.sys
b. power.exe
c. power.com
d. power.ini
e. power.bat
You wish to format and create a bootable diskette,
from the c prompt what do you type? (select all that apply)
a. sys a:
b. sys c: a:
c. format c:/s:
d. boot /a
e. format a:/ s
As you soon as you see DOS starting, what key do
you press to bypass the startup files?
a. F6
b. F5
c. F8
d. ESC
e. CTRL
What are the user configureable DOS startup files?
a. config.dos
b. config.sys
d. autoexec.bat
e. msdos.sys
As soon as you see DOS starting, what key do you
press to step through the startup files?
a. F4
b. F5
c. F8
d. ALT
e. TAB
Your client gets a message "bad or missing
command interpreter" Which of the following are possible reasons for the
message? (select all that apply)
a. The client accidentally deleted windows
b The client accidentally deleted command.com
c. The client has copied over command.com from a
different version of DOS
d. The client has accidentally deleted command.exe
"Loadhigh" or "LH" is used to
load TSRs into upper memory. Where is this statement used?
a. config.sys
b. autoexec.bat
c. msdos.sys
d. io.sys
e. command.com
What command is used to partition a hard drive?
a. partn
b. fdisk
c. format
d. chkdsk
e. cp
You have a single hard drive that has an extended
partition containing the two logical drives "D" and "E".
You add a second hard drive. Which is correct?
a. second drive becomes "D", logical
drives become "E" and "F"
b. second drive becomes "F", logical drives
are unchanged
c. second drive becomes "D", logical
"D" is deleted
d. second drive becomes "E", logical
"E" is deleted
e. second drive becomes "F", both
logical drives are deleted
Windows 3.1 is what type of environment?
a. multimedia
b. multitasking
c. virtual
d. enhanced
e. outdated
The Windows file system.ini contains primarily:
a. desktop and application settings
b. DOS parameters under Windows
c. Windows system settings and device drivers
d. Windows parameters used under DOS
e. used only by Windows 95, not Windows 3.x
To change your swap file settings, which one of
these is correct?
a. go to file manager, swap file, virtual memory
settings
b. go to program manager, virtual memory settings,
swap file
c. go to control panel, 386 enhanced, virtual
memory
d. got to control panel, swap file settings
e. got to control panel, virtual memory, settings
In config.sys, which loads drivers into upper
memory?
a. loadhigh=
b. lh=
c. highload=
d. device=high
e. devicehigh=
What is a PIF?
a. programmed input file
b. programmed interrupt function
c. program information file
d. processed information files
e. programmed information format
Windows uses PIFs to set the following parameters
for what programs?
a. DOS programs
b. Word for Windows
c. System files
d. Batch files
Is it possible to load himem.sys in config.sys
with the statement: "devicehigh=himem.sys"?
a. yes
b. no, but it can be loaded high with
"loadigh"
c. yes, but you must include the /LH switch
d. you cannot load himem.sys into upper memory
e. yes, but you must include the /H switch
Changing the order in which you load device
drivers in config.sys can sometimes optimize memory by freeing up a larger block
of the upper memory area.
a. true
b. false
34)Icons can be used -
1.only
once in each group
2.only
once for each item, but in multiple groups
3.in as
many items and groups as you want, without limitation
4.sparingly
You get a dialog box on the screen with a bomb
icon in it. This is because:
a. the Mac is overheated
b. you've got a problem with a program (crash)
c. you've got an application error
d. the Mac just detected a virus
e. you accidentally hit the ESCAPE key
In determining the speed of Mac Memory, which is
true?
a. The lower the number the faster the memory
b. The higher the number the faster the memory
c. All Mac memory is the same speed
d. Memory speed is determined by CPU Speed