TECHNICAL SKILLS
Language:
Microsoft Visual Basic Professional 5.0, Borland 3.1, C, Microsoft Word Basic 7.0, Access Basic 2.0,
MS Excel 5.0 Basic, HTML 3.2, KeyEntry III (Della Code).
Hardware:
IBM PC/Compatibles, Macintosh computers, Hayes and compatible modems. Extensive experience
in the installation of memory boards, token ring cards, floppy drives, CD-ROM drives, harddrives,
scanners, voice recognition, printers, motherboards and various hardware.
Software:
MS Visual Basic X, MS Access 2.0, MS Word 7.0, MS Excel 5.0, Windows for Workgroups 3.11,
Windows 95, Windows NT 4.0, WordPerfect 6.0, Windows 3.0/3.1, Borland C/C++ W/Applications
Frameworks, Banyan Vines Network, Novell 3.12, KeyEntry III (Data Entry Program), Microsoft
Frontpage (Webpage Designer tool), HTML Pro, QuickSite 2.5, Adobe PhotoShop 5.0, Adobe
Premiere 5.0, Microsoft Publisher, Heat.
PROFESSIONAL EXPERIENCE
1999 - PRESENT EDP Consultants
Johns Hopkins Hospital
Hardware/Software Technician
� Troubleshoot Windows 95&98/NT 4.0 for software/hardware problems.
� Install various software (Windows NT 4.0, Windows 95, MS Word, MS Access, MS Powerpoint,
etc.), hardware (video cards, sound cards, token cards, memory, harddrives, floppies, printers, scanners, tape drives, motherboards, cd-players/recorders.)
1998 - 1999 Potomac Research Incorporated, Aberdeen, MD
(Aberdeen Proving Grounds - Temporary Assignment)
Hardware/Software Technician
� Troubleshoot Windows 95/NT 4.0 for software/hardware problems.
� Install and configure software/hardware for disabled individuals.
� Install various software (Windows NT 4.0, Windows 95, MS Word, MS Access, MS Powerpoint,
etc.), hardware (video cards, sound cards, token cards, memory, harddrives, floppies, printers,
scanners, tape drives, motherboards, cd-players/recorders.)
� Maintain user problem log using HEAT software for the help desk.
1996 - 1998 First Data Merchant Services, Hunt Valley, Maryland
PC Technician/Analyst
� Hardware/Software installation.
� Troubleshoot Novell 4.1, Windows 95 LAN problems.
� LAN Administration, testing various software/hardware for year 2000 compliance.
� Analyze, Design, and develop various programs using MS Visual Basic 4.0, C code.
� Program database entry using Key Entry III (Della Code). Project Manager for Visual Basic 4.0
(16-Bit) transaction program.
1994 - PRESENT (Part-time) Creative Computers, Incorporated: Baltimore, MD
Hardware/Software Technician
� Troubleshoot Windows For Workgroups problems running Novell 3.12.
� Troubleshoot Windows 95/NT 4.0 for software/hardware problems.
� Install various software (Windows NT 4.0, Windows 95, Windows for Workgroups 3.11, DOS, MS
Word, MS Access, MS Powerpoint, etc.), hardware (video cards, sound cards, token cards, memory,
harddrives, floppies, printers, scanners, tape drives, motherboards, cd-players/recorders.)
� Design and maintain webpage.
1994 - 1996 SCM Chemicals: White Marsh, MD (EDP Temporary Assignment)
Windows For Workgroups Technician
� Designed and developed Windows for Workgroups Peer-To-Peer workstations along with Banyon
Vines LAN.
� Troubleshoot system problems on the Banyan Vines LAN using Windows For Workgroups and MS
Dos 6.22.
� Install various software (Windows for Workgroups, DOS, Windows 95, Microsoft Office, etc.) and
hardware (video cards, sound cards, token cards, memory, harddrives, floppies, printers, scanners,
tape drives, etc.).
� Install Multimedia and Voice Recognition system on various PC's.
1993-1994 United States Post Office: Washington, DC (EDP Temporary Assignment)
Microsoft Word 6.0 WordBasic Programmer
� Designed WordBasic macros for text conversion of documents on the mainframe to PC using
various sorting routines and file manipulation techniques in the WordBasic environment.
1991-1993 Blue Cross/Blue Shield of Maryland: Owings Mills, MD (EDP Temporary Assignment)
Systems Analyst
� Designed Visual Basic 3.0 Client Database program for IS Department.
� Installed and redesigned "The Project Tracking Management System using R:Base 3.1 database
management system.
� Coordinated, evaluated and purchased over $100,000.00 worth of computer equipment. (PC's,
modems, scanners, servers, etc.).
� Installed token ring cards as required, memory modules on various PC's for mainframe and LAN
access.
� Installed OS/2 2.1 w/extended services (Communications Manager, Database Manager) on various
PC's throughout the IS department.
� Installed printer drivers for DOS and OS/2 on PC's to access various printers on the LAN.
� Designed inter-department program for tracking hardware/software using Borland's Objectvision
for windows.
1991-1996 EDP Temporary Services: Baltimore, MD.
Computer Technician
� Many of the above assignments were provided by this company.
1990-1991 Alexander & Alexander, Inc.: Baltimore, MD
Senior Word Processor
� Keyed documents, proposals, correspondence and other corporate materials using WordPerfect 5.1
and Lotus 1-2-3.
1987-1990 Credit Industrial Commercial Bank: New York, NY
PC Help Desk Troubleshooter
� Installed, troubleshot and repaired hardware and software for IBM PC/Compatibles and
Macintosh. Served as initial point of contact for users problems related to Dbase III+, WordPerfect
5.1, Microsoft Word 3.0, Lotus 1-2-3, DOS, Excel and HyperCard. Provided extensive telephone
diagnosis and assistance to end users.
AWARDS
Parental Awards from Winand Elementary School: For participating in career day development for
children. (May 1998)
Received medal from General of Army Base, Aberdeen Proving Grounds: For excellent performance
in pc hardware and software configuration. (July 1998)
EDUCATION
Catonsville Community College:
Completed Introduction To C Programming language, 1997
Western Vocational Tech:
Completed Learning UNIX operating system, 1997
Howard Community College:
Completed Novell 3.12 Systems Administrator, 1996
Completed Microsoft Visual Basic 3.0 Programming language, 1995
RK&L Associates:
HTML Programming language, 1995
General Education Diploma, State of New York, 1970
Swift Corporation:
� Computerized Financial Systems
U.S. Marine Corps:
� Communications Training, Telex and TWX.
ACTIVITIES
� Freelance Photographer, professionally exhibited.
� Cubscout Master - Cub Scout Pack 482
� Assistant Baseball Coach for Liberty Road Baseball League
REFERENCES
� Will be furnished upon request.