Armand Jala
23331 Cedar Way #D101
Mountlake Terrace WA 98043
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Education: |
- Timberline High School, Lacey, Washington. 1989-1993
- University of Washington, Seattle Washington. 1993-1998
Bachelors of Arts in Architectural Studies
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Skills: |
- 45 wmp
- Windows 95 and Macintosh PPC
- Microsoft Word
- Wordperfect
- Microsoft Excel
- Quattro Pro
- Access
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- HTML, Internet, E-mail
- Form�z, AutoCAD LT
- Adobe Photoshop
- Adobe Pagemaker
- Stratavision 3D
- Superpaint
- Corel Draw
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Experience:
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| Consumer Service Representative II
Nintendo of America, Redmond WA, 98052
March to Present 1999-Present
Duties: Handling consumers calling on the 800 consumer service line which include Nintendo system hookups, troubleshooting, repair referrals, gameplay referrals, Nintendo Power subscriptions and general questions
Mentoring, Consumer Feedback project, Phone Survey projects, 900 Zelda gameplay
Supervisor: Leslie Blakely
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| Consumer Service Representative
Nintendo of America, Redmond WA, 98052
Temporary employment (October to March) 1998-1999
Duties: Handling consumers calling on the 800 consumer service line which include Nintendo system hookups, troubleshooting, repair referrals, gameplay referrals, Nintendo Power subscriptions and general questions
Supervisor: Leslie Blakely
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| Student Assistant
University of Washington, Department of Pathology, Seattle WA, 98105
Student Hourly 1997-1998
Duties: � Computer hardware and software installation, general computer troubleshooting, maintaining computer office network, maintaining Reference Manager database, assisting secretary in office operations, answering multi-phone lines, mail delivery and pickup, filing, xeroxing and faxing
Supervisor: Judy Wilson
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| Clerk/Typist II
Washington State Parks and Recreation Commission, Tumwater WA 98504
Summer employment (June to September) 1991-1996
Duties: In charge of the Senior Citizen Off-Season Pass Program which included mailings, check logs, issuing passes and correspondence. Office duties included data entry, filing, Xeroxing, and faxing.
Supervisor: Sheila Johnson
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Dishwasher
FW Woolworth's Inc., Lacey, WA 98503
June 1991 to December 1991
Duties: washing dishes, garbage, mopping floor, cleaning grill, stocking kitchen, and closing the cafe.
Supervisor: Ingrid Miguel
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Reference: |
Available on Request |
