SNAPSHOT

eGain Communications Corp is a leading provider of customer service infrastructure for eCommerce.  eGain's products and services help companies manage high volumes of customer communications through e-mail, real-time Web collaboration, and self-service. The solutions are available through onsight deployments of the eGain Hosted Network, the world's largest hosted network for eCommerce customer service. Companies use eGain solutions to build customer loyalty, to convert online visitors to online buyers, and to leverage customer information.

OVERVIEW OF PRODUCTS/SERVICES

eGain's flagship products are the eGain Email Management System
(eGain EMS) and the eGain Web Collaboration System (eGain WCS),
two best-of-breed products that provide both stand-alone and integrated functions. eGain EMS is an "email call center" that enables customer service departments to route, track and respond to high volumes of customer email.  eGain WCS enables customers to communicate in real-time with their CSRs, without ever leaving their Web site.  The Web-based nature of these solutions enables them to be hosted on the eGain Hosted Network, the largest, most robust infrastructure for eCommerce customer service applications.

top