Cara Cantwell
Irving, Texas 75039
(972) 831-9249
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Objective: ��������
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I am seeking a position that will utilize to capability my computer, customer relations, and communication skills, while continuing to grow in experience and gain knowledge while on the job. Qualified By: I have a working knowledge of Microsoft Windows 95, 98, Word, Excel, Access, Power Point, Outlook 98, and Front Page 98. I am an active participant in the growing technology of the Internet with proficiencies in Netscape Navigator, Netscape Communicator, and Internet Explorer 4.0. I am currently studying HTML, Active Server Pages, SQL and Visual Basic 6.0 I have excellent typing skills with 75 words per minute and 10 key by touch. I have completed workshops dealing with customer service skills, time management, conflict resolution, and communication skills. I work well in a team setting and possess good leadership skills. I have outstanding phone skills including experience with the Aspect telephone system. I am a self-starter who is able to work in a fast-paced, multi-tasking environment. I am detail oriented with excellent organizational skills. I am a fast learner and I function well under pressure. I possess the ability to communicate with others in a clear, concise manner. I am a people-oriented individual who works well with others.
Work Experience
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Working as a technical support engineer on an help desk for H.D. Vest's external representatives.� I provide technical support for a variety of software programs including Internet Explorer 4.0, Netscape, Windows 3.11, 95 and 98, Adobe Acrobat Reader, and several propriatary programs as well as H. D. Vest's corporate website. I am frequently given small projects to complete which require the use of Active Server Pages (ASP), HTML and SQL.
Worked as a telephone dispatcher for cable, telephone, and computer move/add/change requests for employees of Texas Instruments in North Texas. I provided assistance to technicians by documenting their work, closing their orders in TI-Comm (an onsite software program), and billing those orders in a large Microsoft Access database. I was the main liaison between Texas Instruments Customer Service Representatives and EDS technicians. I was responsible for providing customer service by dispatching repair requests and ensuring that those requests are fulfilled within a strict time limit. I was responsible for meeting daily deadlines set by customers as well as by my own supervisors. I developed leadership skills and worked well as part of a team.
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Worked for Adecco at Electronic Data Systems as a telephone dispatcher for move/add/change requests for employees of Texas Instruments in North Texas. I was required to document telephone, cable, and computer technician work as well as close and bill move/add/change orders.
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Education:
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