- Cara Cantwell
- Irving, Texas 75039
- (972) 831-9249
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- Objective:
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- I am seeking a position that will utilize to capability my
computer, customer relations, and communication skills, while continuing to grow in
experience and gain knowledge while on the job. Qualified By: I have a working knowledge
of Microsoft Windows 95, 98, Word, Excel, Access, Power Point, Outlook 98, and Front Page 98.
I am an active participant in the growing technology of the Internet with proficiencies in
Netscape Navigator, Netscape Communicator, and Internet Explorer 4.0. I am currently studying HTML, Active Server Pages, SQL and Visual Basic 6.0 I have excellent
typing skills with 75 words per minute and 10 key by touch. I have completed workshops
dealing with customer service skills, time management, conflict resolution, and
communication skills. I work well in a team setting and possess good leadership skills. I
have outstanding phone skills including experience with the Aspect telephone system. I am
a self-starter who is able to work in a fast-paced, multi-tasking environment. I am detail
oriented with excellent organizational skills. I am a fast learner and I function well
under pressure. I possess the ability to communicate with others in a clear, concise
manner. I am a people-oriented individual who works well with others.
- Work Experience
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- Working as a technical support engineer on an help desk for
H.D. Vest's external representatives.� I provide technical support for a variety of
software programs including Internet Explorer 4.0, Netscape, Windows 3.11, 95 and 98, Adobe Acrobat Reader, and several propriatary programs as well as H. D. Vest's corporate website. I am frequently given small projects to complete which require the use of Active Server Pages (ASP), HTML and SQL.
- Worked as a telephone dispatcher for cable, telephone, and
computer move/add/change requests for employees of Texas Instruments in North Texas. I
provided assistance to technicians by documenting their work, closing their orders in
TI-Comm (an onsite software program), and billing those orders in a large Microsoft Access
database. I was the main liaison between Texas Instruments Customer Service
Representatives and EDS technicians. I was responsible for providing customer service by
dispatching repair requests and ensuring that those requests are fulfilled within a strict
time limit. I was responsible for meeting daily deadlines set by customers as well as by
my own supervisors. I developed leadership skills and worked well as part of a team.
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- Worked for Adecco at Electronic Data Systems as a telephone
dispatcher for move/add/change requests for employees of Texas Instruments in North Texas.
I was required to document telephone, cable, and computer technician work as well as close
and bill move/add/change orders.
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- Education:
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