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James F. Emge
MCP, A+, Network+
62 Bernard St.
Massapequa, NY, 11758
(516)797-0380
QUALIFICATIONS
Comptia A+ certified (CCCT) pc technician. Experienced in diagnosing, installing and repairing various pc hardware components, as well as pc operating systems DOS, Windows 3.x, and Windows 9x.
Comptia Network+ certified network technician. Experienced in various network topologies as well as protocols TCP/IP, IPX/SPX and netbeui. Experienced with Novell 3.x and Windows 2000 Pro and Server.
Microsoft Certified Professional (MCP) in Windows NT Workstation and Server version 4.0
Installed, utilized and trained users on various software products, MS Office, Notes, Timbuk2, PC Anywhere, Remedy to name a few
WORK HISTORY
2000 - 2001, DBS Inc.
Helpdesk agent for IBM NASA contract
NT Account Operator
Diagnose and resolve NT access right and account issues
Respond to telephone, email requests
Diagnose and resolve 98/NT WS issues
Diagnose and resolve Hardware issues
Support and upgrade/configure Office 2000
2000 Viotech Solutions
Desktop support specialist
Diagnose and resolve NT access right and account issues
Respond to telephone, email or walk-in requests
Diagnose and resolve 98/NT WS issues
Diagnose and resolve Hardware issues
Support and upgrade/configure Office 2000
Monitor Network Activity
Diagnose Network resource problems
Work with Administrators on network problem resolution
1995-2000 Support Technician, LeaseStar LTD
Onsite and Telephone support for LeaseStar software, PC hardware and Operating System issues
Diagnosed printer, monitor/video, modem/telephone line, hard drive/floppy drive problems
Repaired corrupted database information
Monitored data download sequences
Assisted other reps' in problem resolution
Windows 9x, NT and Novell systems installation and maintenance
Assisted outside consultants with system and software setup
Onsite training for software and computer systems usage
Educated customers on proper maintenance and backup procedures
Advised customers on equipment purchases
Worked with programmers to resolve software issues
Worked with third party vendor support
In-house support for office software and hardware
Test software features prior to general release
1990 - 1995 Computer Operator, MHT/Chemical Bank
Operator on NCR and IBM mainframe systems
Experienced in System 37 JCL
Maintained Printer Operations
Assisted in tape and disk library duties
Assisted in daily report distribution
EDUCATION
Currently Self Studying for CCNA
Briarcliff College, MCSE Course, April 2000
Networking Essentials
Administering Windows NT 4.0 - Certified in NT Workstation 4.0
Supporting Windows NT 4.0 Core Technologies - Certified in NT Server 4.0
Internetworking with TCP/IP
Supporting Windows NT 4.0 Enterprise Technologies
Internet Information Server
Grumman Data Systems Institute, Computer Operations, 1990
Honorable Discharge from Army National Guard.
Member of the Computing Technology Industry Association
Member of the Internet Society
References available upon request
Salary - Neg.