Objective Seek position utilizing past experience in coordinating activities, leadership and customer service;
apply technical and management skills gained through systems analysis and computer technical support.

Education University of Wisconsin - Milwaukee
Bachelor of Arts December, 1989
Major: Economics, Specializing in Government & Labor
GPA: 3.425 on 4.0 scale

Technical Platforms IBM compatible PC's, Apple Macintosh, NEXT,SUN

Environments Win NT,Win 95/98,WFW, Mac OS, NEXTSTEP,UNIX

Employment Froedert/MCW Hospitals June 98 to September 98
NT/Exchange rollout manager Contract Position
Health Care and teaching hospital Milwaukee, WI.

Managed and supported standardized NT and Exchange rollout of desktop workstations to 1000
users at a major medical facility. Rolled out NT 4.0 and Exchange 5.5 to different units at the
Froedert hospital facility and managed a group of 8 people to perform that function. Trained users
on use of the new desktop systems, troubleshoot problems during the rollout period, performed telephone support,
and handled Moves/Adds/Changes of existing equipment. Assisted in testing and building of NT image.
 
 

Abbott Laboratories October 97 to January 98
Level Two Technical Support Contract Position
Pharmaceutical Division Int. Headquarters Chicago, IL.

2nd Tier Sup. Worked on a daily basis helping to support 6000 clients at
the headquarters of a large pharmaceutical and research facility. Supported WFW, Win 95,
and Win NT workstations running TCP/IP/Netbeui In a large client server environment.
Solved 6 to 10 trouble tickets a day adhering to the service level agreement at Abbott.
Eighty to Ninety percent of time doing face to face technical support within a biological
research facility and environment. Experience gained in Remedy and Lotus Notes and Messaging 4.10 through 4.5.

Future Internet Partners Dec 96 to present
Technical Consultant Partner

Partner Comprised a part of a team developing a headquarters network system to accept
remote real time business transactions over secure satellite internet connections. Included using
off the shelf technologies to accomplish order and inventory tracking, image manipulation, on line catalog updates etc.

Pacific Bell May 96 to Oct 96
Technical Support Manager Contract Position

Manager Full time management and support of end user computing that concerned
Standard Desktop rollout for Medical, Human Resources and business planning departments
at the San Ramon headquarters consisting of 800 NT/Exchange clients. Managed rollout of 400 clients
at the San Francisco sites and participated in rollout and support at various departments within Pacific Bells main headquarters.

System Administration-
Installation, administration, monitoring, control
and corrective action of local NT servers, Exchange servers, and
Desktop software, applications, and
Corporate wide infrastructure components.
Provided 2nd level troubleshooting.

Site Administration Provided overall site planning for rollouts.

Liaison with Business Units
Represented clients in technology planning and
acted as managing contact for my groups
Communicated Policy to management of
groups.

Technology coordination
Migration planning for servers and Desktops

Security/Passwords Handled systems security.
Supported many PC to Mainframe applications running on Standard Desktop NT and WFW.
 

Tencor Instruments Nov 95 to March 96
Desktop Support Contract Position
Santa Clara, CA

Desktop support of Windows 3.11,WFW, Windows 95, Windows N.T.
and Macintosh O.S. within an Novell 3.x environment. Installed, supported
and solved problems related to the various software/hardware requirements of
the engineering and sales groups. Responsible for supporting three buildings,
over 300 users, in all aspects of desktop support including printers, laptops and
network problems. Configured laptops with remote access software and M.S. Mail
remote for travel. Installed Hewlett-Packard Reflections mainframe connectivity software.
Basic Novell and N.T. system administration.

Softmart, Inc. Aug 95 to Oct 95
Operating System Support Madison, WI

Provided Windows 95 rollout support for customers nationwide. Solved all
problems related to the Windows 95 O.S. and Exchange using Microsoft
troubleshooting methods. Successfully completed Microsoft Windows 95 operating
system course. Experience with ASPEC phone system use, use of Microsofts extensive database and records.
 

Aurora Consulting June 94 to Aug 95
Computer Consultant San Francisco, CA

M.I.S. coordinator for Wilson McHenry Company , a high tech advertising firm with
60 employees. Managed the Macintosh network for three months while their staff coordinator
attended school. Solved mission critical network, computer o.s. and printer problems. Installed,
configured server backup equipment/software and worked on other infrastructure projects. Also
installed and managed Macintosh computer networks for Score Advantage Learning Centers- twelve
learning centers utilizing Computer Curriculum Corporations Success Maker software. Each center
consists of 21 Macintosh clients and server plus required network infrastructure. Responsible for
setting-up complete network infrastructure at each center(including cables, hubs, printers) and
installing/configuring server-client software on all computers. Solved network problems, computer
problems and installed upgrades.
 

Swiss Bank Corporation/ OConner Associates June 93 to June 94
Chicago Board of Trade Computer Consultant

System installer of UNIX workstations/servers/printers in Chicago. Installed and configured
hard drives, workstations and servers with required operating system and modifications(hardware/software)
for scheduled projects worldwide. Experience with network infrastructure as required for installation.
Data input for database tracking of computer systems.
 

University of Wisconsin-Madison May 90 to Aug 92
Madison Academic Computer -Computer Maintenance
Technical Support/Project Assistant
 

Provided technical service support of computer equipment for University of Wisconsin-Madison,
other UW campuses and state agencies. Primary duties included: hardware/software consulting to
determine repair and upgrade needs, pre-sale technical support of staff regarding compatibility of
upgrades and replacement parts and post-sale technical support of customers. Other responsibilities
included: management and maintenance of inventory parts valued in excess of one million dollars,
coordinated scheduling and dispatch of customer computers, maintained database. Also participated
in accounting and billing of customers.
 

C and C Consulting Jan 90 to Aug 92
Computer Consulting Madison, WI
 

Performed hardware and software troubleshooting, network set-up, hardware/software installation
and configuration. Also customer consultation regarding needs and purchases.
 

United States Air Force June 83 to April 87
Wilford Hall Medical Center, Staff Sergeant Lackland Air Force Base,TX
 

Managed an Orthodontic clinic including: coordination and maintenance of inventory, patient
scheduling, assisting in clinic patient care including O.R. and emergency. Instructor of residents
in medical photographic and medical impression techniques in Orthodontic residency training.