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Interpreting ISO 9000 for Services
By C.W. Russ Russo, Tracy Callaway Russo
This book is available at Barnes and Noble.
Http://www.barnesandnoble.com
Full Book Review
To illustrate how service organizations can successfully implement ISO 9000, the book provides concise case studies describing the techniques developed by ISO-registered service organizations from such sectors as telecommunications, healthcare, realty, automotive retail, employment services, and freight carriers to align their processes with the requirements of the ISO 9000 series of standards.
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