Lippitt

Most Japanese companies don´t even have a reasonable organization chart.  Nobody knows how Honda is organized, except that it uses lots of project teams and is quite flexible

Kenichi Ohmae

The buck stops here.

Harry Truman

Companies can no longer expect average quality to impress prospective customers. Quality is merely the ticket into the game.

George

The Total Quality organization is a global competitor because only the best is good enough.

Hutchins

Historically we´ve said "Quality costs money," while our competition overseas has been saying, "Quality makes money." And they´ve been proving it.

Harrington

There is little chance that your customers will be excited about your products or services unless your workers are.

Ernst & Young

When it comes to making the place run, motivation is everything.

Iacocca

The Japanese perception of management boils down to one precept: maintain and improve standards.

Imai

As a general rule the most successful man in life is the man who has the best information.