Customers in today's market view on-time deliveries, responsiveness and competitive
pricing as a minimum level of acceptable performance from a vendor.� As a
manufacturer and value-added distributor, Optical Resources has excelled at these
fundamental services while striving to provide
our customers with a great deal more.� At Optical Resources, our commitment to total
customer satisfaction also includes such services as pre-sales
support, post-sales support, rapid response maintenance programs and custom
integration.�
But a customer's requirements don?t end here. �
Customers also need and demand creative and
flexible financing services, extended technical support programs, system design,
configuration and assembly.� We know these factors ultimately influence your vendor
selection decision and at Optical Resources our team of Product Specialist, Technical
Support Engineers and Account Managers all strive to meet your needs.� Our goal is to
enhance your productivity, competitiveness and profitability through value-added services
and support programs.��
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Value-Added Services
Pre-Sales Support-
to help you define your needs and understand your choices:
Post-Sales Support- to assure that solutions work as you expect:
Maintenance Programs- protecting your investment
You have the system up and running and you're happy.� Avoid the frustration
and expense of
system crashes and down-time by implementing a comprehensive maintenance program.
Planing ahead minimizes service-related expenses and gives you the satisfaction of knowing
that when a service issue should arise, help is on the way. Choose from an array of
service programs: On-site service- 5 days a week, 9 hours a day, next day
response or 7 days a week, 24 hours a day, 4 hour response. In less
critical applications, Our Advance Replacement with next day delivery may
be the answer.� Make Optical Resources your choice as a single point of contact
for service administration and support.
Integration-stock or custom-configured bundles, tested and certified
There is nothing more frustrating than having a piece of equipment show up at your
site and realize there are problems with the solution - compatibility issues, equipment
failure and simple oversights. Optical Resources has the answer.� We will work with
you to design the best solution, then integrate the hardware and software components and
test the system at our facility.� When we are satisfied the system is properly
configured, we disassemble the pieces and ship it to you or, if you prefer, we will come
to your site and install it.� Why not let us do the labor intensive work so that your
technical staff can continue working on your company's core projects? Our expertise
includes; configuring complete imaging systems, CD-ROM and DVD recording and duplicating
hardware, jukeboxes and RAID tower and rack mount storage.� All systems are tested
and certified - ready to go.