Our Policy

• Period of rental
  The minimum rental period in most European and Canadian destinations is 3 days. Please check at time of booking for those destinations which offer 1 day hire. In the USA and Australia the minimum rental period is 1 day or 3 days. The maximum rental period in the USA varies - please check at the time of booking. Rental days are based on 24 hours. The price is determined by the start of hire. For rentals of over a week, divide the weekly rate by 7 and multiply by number of days required and for rentals of less than a week, divide the weekly rate by 5 and multiply by the number of days. In the USA daily rates apply for rentals both over and under a week, and in the UK special rates apply for rentals of less than a week. Special weekend rates apply across the number of locations as shown throughout the brochure. If you wish to extend the rental period after the collection of the car, or if you return the car late, you will be charged locally at the local daily rate which may be higher than our rates. No refunds are payable on vehicles returned early.

• Flight information
  For airport pick ups, it is essential that holiday autos is given the correct flight number and arrival time, before departure. If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure. If the information is not provided in time, no responsibility can be accepted or compensation allowed for a failed rental.
  
• Driver's age
  If you are under 25 years old or over 65 years old please inform our reservations staff at the time of booking. Some age restrictions may apply in certain destinations, and in some cases there is a young drivers charge payable locally.
  
• Special requests
  Child seats: these are mandatory in most countries and must be requested at the time of booking. For older children, it is recommended that you take your own booster seats. Roof racks, ski racks and snow chains: these are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability.
  
• Delivery / Collection
  Collection is normally at the airport or local office. In some locations deliveries are available during normal working hours. If you would like your car to be delivered, full address and delivery time must be given at the time of booking. Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge payable locally may apply.
  
• Out of hours charges
  In most locations flights will be met and cars suppliers outside of normal working hours, however there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. Please note that in the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made.
  
• Driving licence
  Drivers must produce a full international driving licence. In some destinations, drivers must have held a full licence for a minimum of 2 years. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Our reservations agent must be informed of any endorsements on the driver's license as we may not be able to take your booking. No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements. Faxed or photocopied licences are not acceptable.
  

• Rental Documents
  The rental voucher must be presented when picking up your rental car. holiday autos cannot be held responsible for rentals rejected if a voucher is not presented. You should retain your rental documents for a minimum of 28 days after returning home.
  
• Additional drivers
  Charges often apply for additional drivers. Holiday autos cannot be held responsible for any increase in charges. Please check with our reservations department at the time of booking.
  
• Deposits
  Deposits vary by destination. All clients must produce a valid credit card in the name of the driver upon collection of the car as a form of deposit. Cash deposits are rarely accepted. A deposit is often payable for petrol and is usually refunded if the car is returned with a full tank. If the tank is not full, petrol used will be charged by our local supplier as its prevailing rate. Please check the petrol policy when you pick up your car. Deposits against damage are required in some European countries and a major credit card can be used for this purpose.
  
• Provision of cars
  Please note that suppliers can refuse to provide a vehicle to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you.
  
• Number of passengers
  Our rental cars are insured for a maximum number of passengers. holiday autos cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking.
  
• Driving restrictions
  Restrictions are applicable when crossing country/state borders. Please advise our reservations department at the time of booking if you plan to drive out of the country/state of vehicle collection. Charge may apply locally for extra insurance.
  
• Insurance exclusions and excess
  In common with most car rental companies the insurance cover offered by many of our suppliers does not cover tyres, windscreens, the roof, the underside and interior of the car and towing charges. You may therefore be liable for damage to these items. Most suppliers also impose an excess which will be advised at the time of booking. This means you are liable for the first part of any insurance claim. Insurance cover is not provided for contents of the car in case of theft. You may be charged an excess, but can reclaim this providing you complete an accident report form on returning your car and then forward a copy of this to holiday autos.
  

• Tax
  All taxes are included except those on any extras purchased locally.
  
• Car type/suitability
  holiday autos is unable to guarantee a particular make or model of car. The car shown on your voucher is for guidance only and may be substituted for an alternative similar or upgraded car (at no extra cost).
  
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