
CHASMS' DUN HELP	PACIFIC TECH SUPPORT
MICROSOFT SUPPORT	MODEM STRINGS	TECH NOTES
"The computer you are dialing into cannot establish a Dial-Up Networking connection. Check your password and try again." Correct User ID (lower case) and Password (case-sensitive)? Account active? Suspended for abuse? Auth Test passed? Delete .pwl files. Delete the existing connection. Enable TTY Window. Correct Network and DUN settings? Reinstall Comm. "Dial-up Networking cannot negotiate a compatible set of Network Protocol you specified in the Server Type settings. Check your network configuration in the Control panel and try the connection again." All network settings, DUN settings, modem's maximum speed setting in DUN, Post-Dial Terminal Window, un/reinstall TCP/IP(hit NO for version conflicts) ,modem string, ACCESS NUMBER, possibly wsock32n.dll "You have been disconnected from the computer you dialed. Double-click connection to try again."* Presence of a TCP/IP in network settings and no extras, access number, modem string. "The computer is not receiving a response from the modem. Make sure your modem is plugged in, and if necessary, turn the modem off and then back on." DUN modem settings, init string, proper driver, reinstall the modem "The modem is in use by another Dial-Up Networking connection or another program." CTRL+ALT+DEL: close all programs except Explorer, echo atzcom?, make sure "Connect Using" in Dial-Up Networking is the correct modem. "The computer you are dialing into is not answering. Try again later. The line is busy. Try again later." Access number(area code?), modem settings and string, "cancel the call if not connected within X seconds" set too low, not enough commas, too many commas, K56Flex modem firmware not at least 1.0, miscellaneous telephony problems. "Netscape caused an Invalid Page Fault in module netscape.exe (only when checking e-mail)." This is caused by a corrupted inbox. You will need to open Windows Explorer, and go to their Netscape mail directory (by default, this will be C:\Program Files\Netscape\Navigator\ Mail). Rename inbox -> inbox.txt, inbox.snm -> inbox.old, sent -> sent.txt, sent.snm ->sent.old. Close Windows Explorer, and restart Netscape. WINSOCKS - Windows 95 Go to START->FIND ->FILES OR FOLDERS c:\windows\winsock.dll 42kb c:\windows\system\wsock32.dll 65kb (note: You may find a wsock32n.dll in c:windows\system. Rename it!) WINSOCKS - Windows 98 c:\windows\winsock.dll 21kb c:\windows\system\wsock32.dll 40kb c:\windows\system\wsock32n.dll 26kb It should be safe to ignore anything in c:\windows\sysbackup. If you come up with extra winsocks anywhere in c:\winnt, leave them alone! HOW TO EXTRACT WINSOCKS IN WINDOWS 95* c:\extract /a /y /l c:\windows\system d:\win95\win95_02.cab winsock.dll c:\extract /a /y /l c:\windows\system d:\win95\win95_02.cab wsock32.dll (destination) (source) (file) HOW TO EXTRACT WINSOCKS IN WINDOWS 98 Use "SFC" (System File Checker) in Start -> Run c:\extract /a /y /l c:\windows\system d:win98\precopy1.cab wsock32.dll RASAPI32.DLL - Windows 95, 98 c:\windows\system How to go to SAFE MODE to rename these files when you get access denied error? start windows while holding down "F8" button. MINIMUM REQUIREMENT Win 3.x MS-DOS 5.0 8mb RAM 20-30mb Free HD Space (before install) 486 DX 14.4 Modem EROL's DNS 207.172.3.8 207.172.3.9 207.172.3.10 207.172.3.11 Automatic Proxy Configuration http://www.webcache.erols.net/webcache/proxy.pac DNS Error Checklist Ping them Clear all Cache and History Check winsocks for Size and Location: Windows-95, winsock.dll=42kb in windows, wsock32.dll=65kb in windows\system Windows-98, winsock.dll=21kb in windows, wsock32.dll=40kb in windows\system Windows-95 Look for winsock2 upgrade (ws2bakup.bat) uninstall it Find ws2bakup.bat, double click to execute it. Goto RAW DOS c:\windows\ws2bakup, type ws2bakup.bat, return to windows Windows-95 Look for Dialup Networking 1.2 OR 1.3 upgrade in the ADD/REMOVE Programs. Uninstall it, reinstall Communications In Dialup Networking, Properties, Server Types, TCP/IP Settings: Check Server assigned IP address and Server Assigned Name Server Addresses In Network, TCP/IP Properties, Wins Configuration Select Disable Wins In Network, TCP/IP Properties, DNS Configuration Select Disable DNS Windows 95: Reinstall Communications, Add TCP/IP and Configure. Remove all network components, Remove Communications, Reinstall Communications add TCP/IP and Configure Windows 98: Reinstall Dialup Networking and Configure TCP/IP Remove all network components, Remove Dialup Networking, Reinstall Dialup Networking and Configure TCP/IP Try locating http://207.172.3.92: If you get the page then extract a wsock32.dll Extract winsock.dll, wsock32.dll, rasapi32.dll, icmp.dll , Example Below Example: extract /a /y /l c:\windows\system D:\win95\win95_03.cab wsock32.dll Check out the Modem Properties. Modem may have to be reinstalled. Never remove Modem without 1st letting customer know that if it will not reinstall then they will have to contact their Modem Manufacturer Delete the existing connection, Reboot and make a new one Check for multiple win.com, It should only be in the windows directory (ADVANCED USERS ONLY) Netscape Only: Delete the Netscape Registry key, Located at: Example below. Remember to copy the user.dat and the system.dat to the desktop first HKEY_CURRENT_USER: SOFTWARE: NETSCAPE EROLS INTERNET TECHNICAL SUPPORT, 1999.