Networking:
Novell NetWare, Microsoft Networking, TCP/IP, IP Configuration, Installation of PCI & ISA cards

Operating Systems:
Windows 3.11, 95, 98, NT, Me, MAC OS 8+

Software:
Microsoft Office 97: MS Office Suite 97 & 2000, WordPerfect Suite, Internet Explorer, Outlook Express, Netscape Communicator, Bendata: Heat Call Logging, Tivoli Problem Management, Pegasus Mail, OnTime Scheduling Software

Languages:
HTML

• Manage team of eight Helpdesk Consultants including hiring, scheduling and supervision.
• Provide network, software and hardware second-level support to customers.
• Develop and implement policies and procedures improving call center efficiency.
• Coordinate policy and procedure communication with all technology departments.
• Conceptualize and execute complete training program including creation and documentation of all training program components.
• Organize and instruct software workshops.

Computer Systems Manager, December 1999 - August 2000
Maine Balsam Fir Products, Inc., West Paris, ME

• Management of all technical operations, improvements and maintenance.
• Manage budget for software and equiptment purchases.
• Development and maintenance company databases and all other software and systems.
• Extensive training of company members with various software applications.

Computer Help Desk Associate Level II, September 1999 - January 2000
University of Southern Maine: Software Services, Portland, ME

• Answered computer phone-support line.
• Provided computer lab software support.
• Offered walk-in support including software installation and setup.

Owner, January 1999 - February 2000
Foster Computer Consulting Services, Portland, ME

• Managed business start-up processes.
• Set-up and development of small networks.
• Performed technical reviews and purchase consulting to small businesses.
• Designed custom database management systems with MS Access.

• Chapter President - Northern New England Help Desk Institute
• Eagle Rank Boy Scout