SKILLWORKS

David Yacopetti,
Facilitator

• training and assessment
• professional development
• organisational development
• negotiation and mediation
• team building
• business planning

Self-management - leading by example

Effective communication

Conflict management & negotiation

Team work - effective relationships

Leading & managing others

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• trainee managers, assistant managers or new managers needing some skills development
• graduate recruits with a future career in management roles
• experienced workers seeking to develop a career path in management, or
• young/ inexperienced workers with well- developed skills, recognised "management potential" and demonstrated commitment.

Five modules are presented in five half-day sessions. Each session runs for four hours of group learning time plus refreshment breaks. Participants are expected to attend all five sessions in sequence.

Outcomes - participants will:

• learn through interactive, experience-based group activities
• be introduced to current theories of business and organisational managment in a practical, workplace-relevant context
• develop and practice interpersonal skills needed by managers in all industries
• undertake practical assignments or learning projects in the workplace
• be encouraged and guided to work with a mentor in their workplace, and make use of contacts and networks.

• a workbook with session notes, readings and learning activities for each module 
• a guide to working through the course, for participants and workplace mentors
• a portfolio "shell" with practical assignments and project instructions to develop a portfolio of evidence of competence, for performance appraisal and/or assessment purposes.

Accessing the course

Employers and training providers can assist employees and trainees to access this course by:

• sponsoring individuals to attend, on a fee-per-person basis, or
• sponsoring the whole program for your own group - up to 18 people - at a suitable venue and negotiated times, for a set fee.

 
Module 1 - Self-management - Leading by example

• >Identify their own strengths and needs in self-leadership and self-management,
• Describe and discuss the relationship between needs, values, motivation and behaviours,
• Articulate a personal vision and SMART goals for success,
• Plan, organise and act effectively to achieve goals.

 
Module 2 - Communicating effectively

• Use a range of verbal and non-verbal communication skills including active listening, open-ended and precision questions, and presenting information effectively,
• Demonstrate empathy and establish rapport with others including colleagues, managers and clients,
• Identify and discuss their own communication styles,
• Identify and discuss strategies for positively and ethically influencing the behaviour of others,
• Write business documents to a relevant enterprise or industry standard.

 
Module 3 - Conflict management & negotiation

• Identify, recognise and anticipate the development of conflicts and potential conflicts within work relationships,
• Recognise and respond positively to others? conflict and behaviour styles,
• Deal effectively with substantive and emotional elements of conflict, including defusing aggression where appropriate,
• Use win/win problem-solving strategies and techniques to clarify and resolve conflicts,
• Achieve win/win agreements with others by effective negotiation.

 
Module 4 - Teamwork - Effective working relationships

• Identify key components and processes in workplace relationships,
• Identify and clarify alignment of own goals, values and needs with those of colleagues and of the enterprise,
• Describe and discuss a win/win model of problem solving,
• Solve workplace problems using consensus approach,
• Collaborative effectively with others to achieve common goals,
• Provide constructive feedback to others including peers, managers and clients.

 
Module 5 - Leading & managing others

• Initiate innovation and problem solving processes in the workplace,
• Facilitate teams and individuals to implement plans and achieve performance targets,
• Monitor and facilitate development of competence in others,
• Provide guidance and support to individuals in the workplace,
• Adapt leadership styles to individuals and situations as appropriate,
• Use contacts and networks effectively.

• Foundation  skills for managers

 
• Self-management - time  management  and  personal  effectiveness

 
• Communication and interpersonal skills

 
• Presentation skills - putting your message across effectively

 
• Conflict  management, negotiation  and  mediation

 
• Team Works - team building  and  team maintenance

 
• Team Leader - situational leadership

 
• Management  roles  for  community  groups

 
• Change management - Managing effectively   in a high-change environment

 
• Training and assessment for  Front Line Management (Certificate III & IV) 

 
• The Accidental Counsellor - helping  and supporting without "playing therapist".

 
• Understanding and working with adolescents

 
• Adolescent and lifespan development

 
• Facilitation  skills - meetings, consultations and other group processes

 
• Training & assessment for Certificate IV in Assessment  and  Workplace  Training 

 
• Training  and coaching  in small  workplaces

 
• Professional development for workplace trainers and assessors

 
• Facilitation  skills -group work skills for practising trainers