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Technical
Writing with Style
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Table of
Contents
Apostrophe (
' )
This punctuation is used to indicate a singular
possessive when the word ends in a letter other than an
S---add: 's.
Examples:
- That car is John's.
- The children's voices were so sweet, I remember them
well.
When the word is plural, but
ends in a letter other than an S---add: 's.
Examples:
- The children's voices were so sweet, I remember them
well.
- The sheep's wool must pay the bills until next
season.
Apostrophe: emphasizing
relationships
A relational hierarchy of possession, goes from
general to specific, last to first, source to item, parent
to child, and the like.
Examples:
- He drove John's sister's boyfriend's car to the
beach.
- His car's tires needed to be replaced.
Apostrophe: in Titles,
Abbreviations, and Acronyms
If the word is a title, abbreviation, or acronym
in uppercase characters, use a lowercase s.
Example:
- IBM's newest drives have giant MR read/write heads.
Don't use apostrophes to make
titles, abbreviations, and
acronyms plural except to
avoid confusion.
Example:
- Dolphins quarterback Joe Neally.
- Dolphins' quarterback, Joe Neally was traded
yesterday.
- They shipped the IBMs yesterday.
- On my last report card, I had three A's and two B's.
- The boarded the boat in twos, male and female.
- Those seats are reserved for the PhD.'s and these for
the M.A.'s.
- Apostrophe: Plural Possessive
To indicate a plural possessive and
possession when the word ends with the letter
S, add an apostrophe after it; e.g.:
s'.
Examples:
- We shopped at Marshals' new store in the mall.
- Can you show me where the boys' room is.
- After four hours' work, the MacDonalds' manager gave
them an hours break.
- Three years' probation; that's all he got.
(The word years' is
possessive.)
Apostrophe: Indicating
Omission
An apostrophe may be used to indicate omission of letters
within an abbreviated word or words.
Examples:
- Use sec'y for secretary.
- Use don't for do not.
- Can't for can not.
- Couldn't for could not.
- Shouldn't for should not.
Apostrophe: Exceptions
Don't use an apostrophe to indicate possession for
possessives of pronouns.
Specifically:
His, not His'
Hers, not Her's
Theirs, not Their's
Its, not It"s.
Don"t use an apostrophe before the:
S to refer to a decade or century.
Examples:
- The 1990s or the '90s, (not the 1990's or the '90's).
- The weather was so pleasant in Europe until the end
of the 1100s, that wine grew in Scandinavian; the 1200s
were of so unpleasant; a quarter of the population
starved to death when rain and snow destroyed crops year
after year. Europe still has not recovered from that
climate change---eight hundred years later.

Quotation Marks (
" " )
Double Quotation Marks are used before and after a
direct quote. For quotations that span multiple paragraphs,
repeat the double quotation marks at the beginning of each
paragraph; as well as at the end of the entire passage
quoted.
Quotation Marks: and other
punctuation
For full quotes, Commas
and Periods go
inside quotation marks.
Examples:
- She said, "I will not go," while taking off her coat.
- She said: "I will not go."
For full quotes, Colons and
Semicolons go outside even when they are part of the
original quotation.
Examples:
- She said: "I will not go. I don't want to go. I never
wanted to go." Then turned and ran to her room. (Formal statement or quotation of more
than sentence.)
- She said, "I will not go"; then she went to her room
and closed the door.
Question marks and Exclamation points go inside quotation marks only if they are
part of the quotation. (Wherever you use a question mark or
exclamation point, do not use a period with it.)
Examples:
- She said, "I will not go? When did you hear me say
that!"
- She said, "I will not go!" She turned and ran to her
room.
- Then she said, "I will not go"! after I rushed home
to take her.
For partial quotes, punctuate the sentence as if the quotes
weren't there.
Example:
- She began her speech: "Listen to me . . ."; but few
seemed to notice.
Use Brackets [ ] to enclose interpolations, corrections,
comments or directions in a quoted passage.
Examples:
- Ken said: "Analogies [anal logic] can backfire
unexpectedly;" then laughed at his own joke.
- Mat said "Wish me good luck [raising the glass above
his head] against the Bruins."
Quotation Marks:
Capitalization
Full and partial quotes that continue a thought in the
sentence, should not have the first word capitalized unless
that word is either a proper noun, or the attribution and
quote comprise the whole sentence; i.e., a "conventionally
introduced" quote.
Examples:
- She said it was "nice to see you again."
Quote continues a thought in the
sentence and she
said is attribution
for the whole sentence.
- Without introduction, she said, "you must be Margo's
friend."
Quote continues a thought in the
sentence.
- "I think I know you," she said, "you must be Margo's
friend."
Quote continues the sentence
after the interruption: she said.
- She said, "Have a good day."
A conventionally introduced
quote.
- Though she didn't have much money, she said, "Place
the order."
Any of these three reasons is
sufficient to capitalize Place:
a) The quote is not a
continuation of the thought that began the
sentence.
b) In the first part of the
sentence, the writer states something he or she knows,
and is not paraphrasing the person who's speaking.
c) She said is attribution for only the
quote.
Quotation Marks: for
Irony
Use quotation marks to create irony by setting off
words you don't take at face value.
Examples:
- During the "confrontation," not a word was spoken,
not an eye blinked; both slowly retreated back into the
woods.
- Do you think "because it was invented here," that
people elsewhere cannot make creative leaps of
"innovation and invention"?
(The question mark was not part of the original quote.)
Quotation Marks: for
Emphasis
Use quotation marks to emphasize a particular word or to
set off a technical or unfamiliar word when using
contrasting typestyles (bold, italic, underline) or placing
the text in parentheses would create confusion.
Examples:
- We didn't backup the drive before "optimizing" it.
- He said he was "real good," honest!
Quotation Marks:
Exceptions
Do not use quotation marks with imaginary,
indirect or unspoken discourse, and rhetorical questions.
Examples:
- Alec said he would arrive before the inspectors.
(Indirect discourse)
- What am I doing here? he wondered not for the first
time. (Unspoken discourse)
- Don't I always say, trust me; don't I always deliver?
(Rhetorical question)
Quotation Marks: for
Titles
Quotation marks may be used to enclose the title of a
short poem, an article, a chapter or part of a publication
to add emphases. With or without the quotation marks,
italicize the title but not the name of the author or
publisher. Emphasize the title of a publication with italic
and/or bold type when its publisher or author are not
identified in the same sentence.
Examples:
- Read the "Data Storage Drives" chapter in PC
What's the Problem?, the new book.
Single Quotation Marks
Use single quotes to enclose a quotation within a quote.
Examples:
- Jim said, "I can't understand what they are singing,
is it 'Chicago or she can't go?'"
Quotation Marks: Typographer's
style
In some desktop publishing software, you'll get "neutral"
quotes when you select the double-quote key. These are
identical to those used for the inch symbol ( " ).
To obtain the visually pleasing "left and
right" quotes, most operating systems require the
use of control keys in combination with other keyboard keys
for entering special codes. However, these symbols are
not supported by HTML, so if you are going to
convert the document into an Internet "Web Page," use the
neutral quotes.

Parentheses (
( ) )
Parentheses set off parenthetical words and phrases that
digress, explain or amplify the main statement when the
interruption is less related to the sentence than would be
required for commas. Text within the parentheses can be
omitted without changing the meaning of the sentence.
There is a space before an opening left-parenthesis, and
either a space or punctuation after a closing
right-parenthesis. There is no space after an opening
left-parenthesis or before a closing right-parenthesis. If
you put a sentence within parentheses, that sentence's
punctuation should be inside the parentheses; those
parentheses and their content should not be inside another
sentence.
Examples:
- The delivery of the new models (I hope you
understand) may be delayed by allocation. The
manufacturer usually fills its orders within six weeks.
- She was hoping (I believe) that you would ask her to
take more responsibility.
Parentheses: and other
punctuation
No punctuation should precede the opening
left-parenthesis; punctuation may follow the closing
right-parenthesis.
Examples:
- The illustration (Figure 3), depicts the positive
correlation between low taxes and both economic growth
and increased revenues.
Parentheses: with
Brackets
Use brackets [ ] to enclose a parenthetical element
within a parenthetical element. A bracketed sentence that
appears within another sentence need not begin with a
capital or end with a period.
Examples:
- The SCSI drive must be properly configured: an ID
different from any other installed device, and
termination (a Terminal Resistor [part number TR-10209]
on the drive's circuitboard) installed only if it is
physically the last device connected to the SCSI bus.
Parentheses: Series
Support
Parentheses can be used to enclose numbers and letters
that introduce items in a series within a sentence or
paragraph. When this occurs, additional punctuation after
the closing bracket is unnecessary.
Examples:
- To see the asteroids hit Jupiter: (1) research
the types of telescopes for the one best suited for home
use; (2) find a store with knowledgeable
salespeople and product; (3) make the
purchase; (4) find a suitable place for observing
that portion of the sky where Jupiter may be seen without
a lot of city lights; (5) set up the
telescope; (6) view Jupiter (if you are lucky)
through a cloudless sky.
Parentheses: List
Support
Numbers or letters used to introduce items in a
list need not have an opening parenthesis.
Example:
- To see the asteroids hit
Jupiter:
1) research the types of
telescopes for the one best suited for home use;
2) find a store with
knowledgeable salespeople and product;
3) make the purchase;
4) find a suitable place for
observing that portion of the sky where Jupiter may be
seen without a lot of city lights;
5) set up the telescope;
and
6) view Jupiter (if you are
lucky) through a cloudless sky.
Parentheses: Legal
Contracts
Parentheses enclose a number confirming a written number,
as in legal contracts.
Examples:
- The contract stipulates that the job must be
completed within ninety (90) days.
- When we get together to sign the contract, the
balance will be due in full: twenty-two thousand, fifty
dollars and no cents ($22,050.00).
In contracts, as in applications and forms, parentheses
may be used to enclose identification prompts for
handwritten entry.
Examples:
- (Signature)
- (Witness)
- (Date)
Brackets ( [ ]
)
These punctuation marks have different functions than
parentheses and should never be substituted for them. They
are used for citations in most computer science
publications.
Brackets: Parentheses
supplement
Brackets serve as parentheses within parentheses. Like
parentheses, the brackets and their contents may be omitted
without changing the meaning of the sentence.
Example:
- Local regulations (City Ordinance 1023 [sec.8])
permit the substitution.
Brackets: Emphasis
Brackets set off a word or phrase that is extraneous or
incidental, or explanatory.
Example:
- The secretary [Janice LeClear] purchased her stock
options.
Brackets: Quote
supplement
They may be used to include information left out of a
quote or statement.
Example:
- He said, "There is a battle for survival among the
new projects now that [interim CEO] Jobes has made
cost-cutting a number one priority for company profits."
Brackets: Comments
They may be used to insert editorial comments within a
quotation.
Example:
- She said: "Mr. Kinds [the alleged perpetrator] was
being investigated."

Dash ( - -- ---)
There are three kinds of dashes: dash (-), en-dash , (--) and em-dash (---). Keyboards only have hyphen
keys for adding dashes. Special Codes or command-key
combinations are used to create en- and em-dashes, provided
that such characters are both included within the chosen
typeface and supported by the operating system. If not, then
two hyphens are an acceptable substitutes for en- and
em-dashes. There is no space between a dash and the words it
joins.
Dash: Compound Noun
A dash is used to join compound nouns.
Examples:
- The system comes with a high-speed, 400-Gigabyte hard
disk-drive.
- Yes its expensive, its high-tech; next year it will
low-tech and cheaper; but you will have had its benefits
for a year. And those benefits are worth more than any
savings.
- Did I say your Mother-in-Law is very attractive?
Dash: Compound Adjective before a
Noun
A dash is used to link an adjective of two or more words
that precedes a noun---to express the idea of a unit and to
avoid ambiguity.
Examples:
- We expect larger-than-life stars to behave the same
way we do.
- They won the two-legged race a last year's Father/Son
games.
- The fifty-four-year-old car was in excellent
mechanical condition.
- The newly-introduced ad was effective.
- A new versatile 200-MHz, 1-GS/s oscilloscope.
- "Faith-based belief can create conditions of fact �."
A dash suspends the second part of a hyphenated compound
when used with another hyphenated compound.
Example:
- With what we have in stock, the product can be
shipped in one- and four-unit boxes.
A dash combines the parts of a compound which are
separated by a conjunction.
Example:
- Both soft- and hardware developers were at the show.
Dash: Compound Numbers
Place a dash between the components of any
number-including fractions-below one hundred that is written
as two words.
Examples:
- Deposit five-hundred and fifty-four dollars.
- The sixty-four dollar prize can only be spent in
their store.
- It is better to say that one-half survived, than
one-half perished.
Place a dash between a number acting as an adjective to
describe or modify a noun.
Examples:
- To provide the same service as 24-hour ATMs, would
require over a million bank tellers. (And probably a
5-dollar transaction fee.)
- A 20-man team, that's what it will take---and a good
one.
Dash: Prefixes and
Suffixes
A dash is sometimes used to attach a prefix or suffix to
a word, to prevent two vowels or a small letter and a
capital to connect.
Examples:
- The password you enter will not be accepted the first
time; you must reenter it three times.
- To get an early acceptance, you must pre-enroll.
- During the re-election campaign, she claimed that
people who believed that the money they earned was
their's and not the government's---were un-American.
- The pre-existent operation was semi-independent;
after the divisions were combined, a lot of managers
retired.
- Misused, misinterpreted, and wildly made-up
statistics are often used to justify the environmental
dogma that provides money and authority for the faithful.
A dashes may be used with a prefix or suffix when the
combined word could be misread because of a conflict with
another word in the sentence.
Example:
- This should re-activate the reactive compound for
another test.
Double-Dash: Source
A dash is used to precede the name of an author or source
at the end of a quotation. In some layouts the attribution
is placed alone on a new line beneath the quote.
Example:
- "This is truly a novel to get lost in and one of the
marvels of the publishing year." --COSMOPOLITAN
Double-Dash: Duration
Two dashes are used to indicate extent or duration;
essentially a range from something to something. For this
purpose, an En-Dash looks better than the alternatives.
Examples:
- Do the problems on pages 120-125. (Single dash)
- Do the problems on pages 120--125. (En-dash)
- Do the problems on pages 120--125. (Two dashes)
- Do the problems on pages 120---125. (Three dashes)
- Do the problems on pages 120---125. (Em-dash)
- The Chicago--LA flight was delayed 40 minutes. (Two dashes)
- The computer price-performance ratio declined in the
1996--1998 period. (A dash, and an
En-dash)
Triple-Dash: Emphasis
Three dashes may be used to insert a statement or phrase
that is a brief thought, closely-related to the subject of
the sentence. An Em-Dash is the preferred character for this
purpose. It is more emphatic than using a comma,
parentheses, or an en-dash.
Examples:
- It was-unknown to him-an important consideration in
evaluating his honesty.
- She whispered-very sweetly-her wishes. (Single dash)
- She whispered--very sweetly--her wishes. (Two dashes)
- She whispered---not screamed---her wishes. (Em-dash)
- She whispered, with her hand directing her words,
into my ear. (Commas)
- She whispered (I didn't know she could whisper) her
wishes. (Parentheses)
A dash can be used to make explanatory statements clear.
For this purpose, it is less emphatic than using an em-dash
(or triple-dash).
- Two of them---Mary and Ursula---went to the dance in
dresses they made at home.
Triple-Dash: Absence
Three dashes often indicates a missing word, or letters
in a word. For this purpose, an Em-Dash is the preferred
character.
Examples:
- Mr. M---, our department head.
- I really don't give a d---.

En-dashes ( -- )
These characters have the same width an a lowercase n. An
En-Dash: -- is equal to two dashes: --. To obtain a
visually pleasing En-dash, most operating systems require
the use of control keys in combination with other keyboard
keys for entering special codes---provided that the
character is supported by the chosen typeface. There is no
space between an en-dash and the words it joins.
En-dashes are used to represent the word "to" or
"through" when referencing both the beginning and end of a
sequence, range or duration.
Examples:
- Read pages 1-22, and 45.
- His presidency (1980-88), was a time of continuous
economic growth, unique because of its occurrence during
a 75-year war that bankrupted ardent enemies with vastly
greater human and natural resources, and cause the end of
many of them.
Em-dashes (--- )
These characters have the same width an a lowercase m. An
Em-Dash: --- is equal to three dashes: ---. To obtain
a visually pleasing Em dash, most operating systems require
the use of control keys in combination with other keyboard
keys for entering special codes---provided that the
character is supported by the chosen typeface. There is no
space between an em-dash and the words it joins.
Examples:
Em-Dashes are used to indicate a break in thought or
special emphasis.
- He was talking on the phone---while moving at high
speed---when he got the news about his wife's car
accident.
- Don't drive---you're drunk!
An em-dash can also be used to replace a colon.
Example:
- You are depriving me of my rights---its wrong.
A em-dash often occurs before a summarizing statement.
Example:
- -Oil, steel and coal---these industries are
depressed.
Em-Dash symbols are not supported by HTML (Hypertext
Markup Language), so if you are going to convert the
document into an Internet "Web Page," use two dashes. HTML
only displays ASCII text.

Hyphen ( -
)
Hyphen characters are identical to dashes (they
use the same keyboard key), but their purposes are very
different. A hyphen marks the separation of a word that is
too long to fit without separation at the end of a line of
text. This may occur with either justified or unjustified
text margins; however, the primary consideration is "how
does the text look?"
Hyphenation and text
layout:
[] Never hyphenate a one-syllable
word. A hyphen may separate only a multi-syllable word and
then only between two of its syllables.
[] For hyphenation, if you don't
know if or where a word's syllables occur, consult an
English language dictionary. Just after the word, if it has
more than one syllable, the word will be repeated with a
small dot indicating the break between each syllable.
[] There must be at least two
characters on both sides of the hyphen.
[] Within reason, hyphenated words
should not break in a space greater-than 0.5-inch in from
the common right-hand side of the text, as may occur in
unjustified "ragged-right margin" text. If possible and
within reason, try kerning to reduce the space
between individual letters within a word, or change the
text's tracking to uniformly increase or reduce the
word spacing.
[] In a column of text, use no
more than three hyphens in three succeeding lines of type.
[] To reduce the number of
hyphens, as perhaps in a narrow column, try rewriting the
text. You may also add an extra space between some of the
words; although this could make the text look too open and
unprofessional.
[] Page and column titles with
hyphens look unprofessional.
[] With all other typeface
considerations equal, use shorter hyphens whenever possible,
especially in documents intended for publication and sale.

Ellipses ( ...
)
Ellipses indicate the omission of text with the
assumption that the missing text is otherwise unnecessary to
support the meaning of the sentence and/or may obscure it.
The three dots (periods) should have one full (spacebar)
space before and after the sequence---including any
punctuation including a period. If there is sufficient
space, there should also be a space between each dot,
provided that a line break does not separate them.
Typographically, the ideal space between the dots is an
en-space ("thin-space"). Fortunately, the
ellipses character can be typed using a simple
key-combination under Windows and MacOS.
For greater emphasis, differentiate the ellipsis from any
punctuation before or after it by using a bold
typestyle for the dots; as may be desired when they are
followed by a period.
Ellipses: Omission
An Ellipsis indicates the omission of a word or words
from the middle of a quoted passage. If the missing text
extends to the end or a sentence, include the ending period;
i.e., there will be three dots followed by a period.
Examples:
- "We can express our disbelief ... with humor."
- "We can express our disbelief .... Without
denigrating those who do believe."
An ellipsis can be used at the beginning of a quote to
indicate a missing portion.
- As they came up the trail, their voices became
clearer " ... hi- ho, hi-ho, its off to work we go
...."
- He spoke the pledge quite clearly, raising his voice
to emphasize the last words: "� and justice for all!" to
signal his commitment to remove the criminals from the
Justice Department and to focus its efforts on law
enforcement rather than revenge for political opposition.
Ellipses: Continuation
Use one at the end of a quote only if you want to create
the feeling of a trailing-off at the end.
Example:
- "To be or not to be ...." That is the
question? Think about it.
Ellipses: Hesitation
Ellipses can be used to indicate hesitation or halting
speech in dialogue.
Example:
- Overcomed by emotion, he said: "I ... love
you. I would never ... do that."
Ellipses: Substitute for
Words
Ellipses can be used as a substitute for: etc., and
so on, and so forth, indicating a continuation of a
stream of thought, implying an understanding on the part of
the reader of what is not stated.
Example:
- Astronomical! Is it beyond a person's ability to
comprehend; big beyond measure, mystery beyond meaning,
power beyond stars ... .

Slash ( /
)
A Forward Slash, or virgule, has many uses in
technical writing in addition to being an substitute for the
words: and, or, for, both, and
of; albeit an unattractive one. The
construction and/or is a always acceptable;
although it may be replaced by something more elegant, in
technical writing, brevity is more important.
A Slash may be used to join two contrasting words that
together limit or qualify a noun; i.e., a compound
adjective. As such, a slash emphases the contrast better
than, for example, the insertion of the words:
both and and. The definitions of
each word in the compound adjective may be modified by their
combined relationship to the word they modify. The title
Manager/Engineer implies some difference in responsibilities
from those of a Manager of Engineers, a Manager who is an
Engineer, a Manager and an Engineer. The use of a slash
should be avoided except when the words name something, or
where display space is insufficient to represent the
multiple functions of a single item.
The use of abbreviations for words separated by
and, or, for, of, and with is
not preferable to the whole words divided by a slash. Whole
words are always preferable to abbreviations when there is
sufficient space for them; just like abbreviations are
preferable to icon charcters when there is enough
space---unless their purpose is to match two items with
identical icons.
Examples:
- The Model A/Model B universal device programmer.
(And; a name)
- This multifunction unit programs ICs, tests TTL/CMOS
logic ICs, dynamic memory and static memory even if the
ICs are defective. (And; a
name)
- Includes macro commands and enable/disable byte order
swapping. (Or; a name)
- Turn the ON/OFF key to the ON position. (A name)
- Joui Hauiwa Manager/Engineer (And; both; of; for)
- They won the two-legged race a last year's Father/Son
games. (And; with)
- The advanced meter functions include Fast/Normal,
Smooth, Zero Set, Touch hold on A, and TrendPlot. (And; a name)
Slash in Math
A Forward Slash can be used to indicate the
arithmetic symbol for division. The number before the symbol
is divided by the number after the symbol; as may be used to
represent a fraction.
Example:
- An electron can traverse that distance in 1/1000th of
a second.
Slash: in Abbreviation
A Slash may be used in abbreviations to connect related
concepts, to substitute for words, and to avoid confusion
with other abbreviations, acronyms and words.
Examples:
- A/C Account current
- B/D Bank draft
- B/L Bill of lading
- C/O Care of; for carried over; for cash order
- I/O In office; for input output
- M/D Month's date (i.e., month before the slash, date
after it)
- O/C Our customer; for overcharge
- P/A Power of attorney
- / Per; with
- V/O Visit office
- w/ With
- w/o Without
Slash: in Non-decimal Monetary
Units
A Forward Slash may be used in representing the British
shilling or shillings as a monetary unit; as may be used in
pricing.
Example:
- 2/6 (2 shillings and 6 pence)
-
Slash: in Programming
A Forward Slash has various programming functions.
Example:
It can be used as a programming
syntax symbol where the command word precedes the symbol and
the optional "switch" code follows it
In HTML programming, the slash is
added to an opening or start-of-process tag to create a
close or end-of-process tag, that affects any content placed
between them.
Examples:
- <HTML> � </HTML>
- <TITLE>Technical Writing with
Style</TITLE>
Backslash ( \ )
Both forward and backslashes (or back slash) are used as
programing symbols. The blackslash is often used to denote a
directory address in the DOS/Windows operating system
environments.
Examples:
- C:\DOS
It indicates the DOS subdirectory
on C drive.
- COPY C:\directory\filename A:\directory/V
Copy file from a directory on
C-drive to a directory on A-drive; then, /V verify
it.

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