For your convenience, the Credit Union has installed a member enquiry facility, Voice Bank, which provides you with direct phone access to your account 24 hrs a day, 7 days a week.

• Security is provided by your own member number and a special access code.
  
  
• Dial (02) 319 5855, enter your member number, and follow the instructions.
  
  
• The access code for first-time users is your birth date, expressed in 6 digits (see tip 3). You may alter your access code at any time after the first call.

5 TIPS ON USING VOICE BANK

• 1. Make sure you have a TouchTone telephone: One that emits a beep when you press * button.
  
  
• 2. Don't key in too fast: If you're used to computer keys, you could be keying in too quickly on the TouchTone phone. This is particularly important when you have the same consecutive numbers in your membership number or birth date, for example 22...
  
  
• 3. Keying in your birth date: Remember, you need to key in 6 digits. So, if you were born on 1st January 1973, key in 010173 and then a star, (which is situated below the number 7 on your phone's keypad).
  
  
• 4. Don't forget the star: After entering your membership number, access code or birth date and after other information when requested to do so.
  
  
• 5. Key ahead: Once you are familiar with the Voice Bank system, you can "key ahead" to the services you wish to use, rather than unnecessarily listening to all of your account balances first. Keying ahead with Voice Bank is easy when you've done it once or twice before, and it will save you time.