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Corporate Consumer Contacts A-B
AAMCO Transmissions, Inc.
Anna Wright, Administrator
One Presidential Boulevard
Bala Cynwyd, PA 19004-1034
610-668-2900
Toll Free: 1-800-523-0401
Fax: 610-664-6897
ABC, Inc.
77 West 66th Street
New York, NY 10023
212-456-7477
Email: [email protected]
ACCO Brands Inc. Fortune Brands
Consumer Affairs
300 Tower Parkway
Lincolnshire, IL 60069
847-541-9500
Toll Free: 1-800-247-1317
Ace Hardware Corporation
2200 Kensington Court
Oak Brook, IL 60523
630-990-6600
Fax: 630-990-6856
ACE USA Companies
Mark Whiter, Director
Customer Services
1601 Chestnut Street
P.O. Box 41484
Philadelphia, PA 19101-1484
215-640-4555
Email: [email protected]
Adaptec
691 South Milpitas Blvd.
Milpitas, CA 95035
Toll Free: 1-800-959-7274
Fax: 408-957-2546
Email: [email protected]
Adidas America
Carol Collins, Manager
Consumer Relations
9605 SW Nimbus Avenue
PO Box 4015
Beaverton, OR 97076
503-972-2300
Toll Free: 1-800-448-1796
Fax: 503-906-4515
Email: [email protected]
Admiral-Maytag Appliance Sales Co.
240 Edwards Street
Cleveland, TN 37311
Toll Free: 1-800-688-9920
TDD Toll Free: 1-800-688-2080
Adobe Systems
345 Park Avenue
San Jose, CA 95110
408-536-6000
206-470-7000 (Seattle, WA)
Toll Free: 1-800-685-3507
Toll Free: 1-800-833-6687
Toll Free: 1-800-879-3219
AETNA, Inc.
151 Farmington Avenue
Hartford, CT 06156
860-273-0123
Toll Free outside CT: 1-800-US-AETNA
TDD/TTY: 860-273-3081
Fax: 860-273-9806 (consumer issues)
AFC Enterprises
America's Favorite Chicken Co.
6 Concourse Parkway, Suite 1700
Atlanta, GA 30328-5352
770-391-9500
Toll Free: 1-800-222-5857
Fax: 770-353-3280
Alamo Rent A Car
PO Box 22776
Ft. Lauderdale, FL 33335
954-522-0000
Toll Free: 1-800-445-5664
Alaska Airlines
Manager
PO Box 68900
Seattle, WA 98168
206-870-6062 (consumer affairs)
206-431-7428 (cargo/freight claims)
206-431-7425 (baggage claims)
206-431-3753 (refunds/lost ticket applications)
Toll Free: 1-800-426-0333 (Reservations)
Fax: 206-439-4477
Alberto Culver Co.
2525 Armitage Avenue
Melrose Park, IL 60160
708-450-3163
Fax: 708-450-3435
Albertson's Inc.
Jenny Enochson, Corp. Manager,
Community Relations
Corporate Headquarters
250 Parkcenter Blvd.
Boise, ID 83706
208-395-6392
Fax: 208-395-6773
Albertsons Inc.
Judith Decker, Manager
Media & Community Relations
PO Box 5008
San Leandro, CA 94577
510-678-5444
Fax: 510-678-5410
Email: [email protected]
Alcon Laboratories, Inc.
Martha Siegel, Director
Consumer Affairs, Quality Assurance
6201 South Freeway
Fort Worth, TX 76134-2099
817-551-8298
Fax: 817-551-3092
Allegheny Pharmacal Corp.
Arthur Gutowitz, Treasurer
277 Northern Blvd.
Great Neck, NY 11021
516-466-0660
Toll Free: 1-800-645-6190
Allied Van Lines
PO Box 4403
Chicago, IL 60680
630-717-3590
Toll Free: 1-800-470-2851
Fax: 630-717-3123
Allstate Insurance Co.
2775 Sander Road
Northbrook, IL 60062
847-402-5448
Fax: 847-402-0169
Almaden Vinyards
Consumer Relations
12667 Road 24
Madera, CA 93639
Toll Free: 1-800-726-9977
Aloha Airlines
Bonnie Horibata, Manager, Customer Relations
PO Box 30028
Honolulu, HI 69820
808-836-4115
Toll Free: 1-800-803-9454
Fax: 808-836-4206
Amana Appliances
Dixie Trout, Vice President of Consumer Communications
Consumer Communications
2800 220th Trail
Amana, IA 52204
Toll Free: 1-800-843-0304 (product questions)
Toll Free: 1-800-628-5782 (service)
America West Airlines
4000 East Sky Harbor Blvd.
Phoenix, AZ 85034
480-693-0800
Toll Free: 1-800-235-9292
TDD Toll Free: 1-800-526-8077
Fax: 480-693-3707
American Airlines, Inc.
PO Box 619612 MD 2400
Fort Worth, TX 75261-9612
817-967-2000
817-967-4162
Fax: 817-967-4162
American Automobile Association
Manager
Mailspace 61
1000 AAA Drive
Heathrow, FL 32746
American Express Co.
Peggy Haney, Vice President
777 American Express Way
Ft. Lauderdale, FL 33333
Toll Free: 1-800-528-4800 (green card inquiries)
Toll Free: 1-800-327-2177 (gold card inquiries)
Toll Free: 1-800-525-3355 (platinum card inquiries)
American Family Publishers
PO Box 62000
Tampa, FL 33662-2000
Toll Free: 1-800-AFP-2400
American Greetings Corp.
Sue Holiday
Consumer Correspondent
One American Road
Cleveland, OH 44144
216-252-7300, ext. 1281
Toll Free: 1-800-777-4891
Email: [email protected]
American Home Products Corp.
5 Giralda Farms
Madison, NJ 07940
973-660-5000
Toll Free: 1-800-322-3129
American Standard, Inc.
Ronald Fojtlin, Manager
PO Box 6820
Piscataway, NJ 08855-6820
Toll Free: 1-800-223-0068
Fax: 732-980-6170
American Stores Co.
See: OSCO Drugs, Subsidiary of American Stores.
Ameritech
225 West Randolph Street, Room 30-D
Chicago, IL 60606
312-722-9411
Toll Free: 1-800-244-4444 (customers only)
Toll Free: 1-800-451-2761
Amway Corporation
Customer Service
North American Business Region
7575 East Fulton Road
Ada, MI 49355
Toll Free: 1-800-544-7167
TDD Toll Free: 1-800-548-3878
Andersen Windows, Inc.
Window Care Call Center
100 Fouth Avenue North
Bayport, MN 55003
651-430-5150
Toll Free: 1-888-888-7020
Fax: 651-430-5827
Anheuser-Busch, Inc.
Rosann Klaener, Manager
Customer Call Center
Marketing
One Busch Place
St. Louis, MO 63118
314-552-1305
314-552-1311
Toll Free: 1-800-342-5283
Fax: 314-552-1311
Email: [email protected]
Aon Innovative Services
Joy A. Arnold, Call Center Manager
13922 Denver West Parkway
Golden, CO 80020
303-271-2336
Email: [email protected]
AON Corporation
John Roskopf, Vice President
Financial Relations
123 North Wacker Drive
Chicago, IL 60606
312-701-3000
312-701-3983
Fax: 312-701-3793
Apollo
See: ACCO Brands, Inc.
Apple Computer, Inc.
One Infinite Loop
Cupertino, CA 95014
Toll Free: 1-800-538-9696 (dealer information)
Toll Free: 1-800-767-2775 (tech assistance)
Toll Free: 1-800-646-7582 (per incident tech support)
Appleseeps
30 Tozer Road
Beverly, MA 01915
978-922-2040
Toll Free: 1-800-767-6666
Arizona Mail Order
3740 East 34th Street
Tucson, AZ 85713
520-748-8600
Fax: 520-750-6755
Armour Swift Eckrich
2001 Butterfield Road
Downers Grove, IL 60515
630-512-1000
Toll Free: 1-800-325-7424 (Eckrich nutrition)
Fax: 630-512-1124
Armstrong World Industries, Inc.
Rita Battles, Manager
Customer Service
PO Box 3001
Lancaster, PA 17604
717-396-3040
Toll Free: 1-800-233-3823
Fax: 717-396-4270
Artisoft, Inc.
Communications Software Group
One South Church Avenue
Suite 2200
Tucson, AZ 85701
520-670-7000
Toll Free: 1-800-846-9726
Fax: 520-670-7101
Asante Technologies
821 Fox Lane
San Jose, CA 95131
408-435-8388
Toll Free: 1-800-622-7464
Fax: 408-432-1117
The Associates, Texaco Portfolio
David Hogan, Vice President
330 Barker Cypress Road
Houston, TX 77094
281-754-1728
Toll Free: 1-800-938-2267 (credit card department)
Fax: 281-754-1702
A.T. Cross Co.
Consumer Relations
One Albion Road
Lincoln, RI 02865
401-333-1200, ext. 380
Toll Free: 1-800-AT CROSS (282-7677)
Fax: 401-334-4856
Email: [email protected]
AT&T
Claudia Jones
Consumer Affairs Director
Consumer Services
295 North Maple Avenue
Basking Ridge, NJ 07920
908-221-2000
908-221-5942
Toll Free: 1-800-222-0300
TDD/TTY: 1-800-522-2880
Fax: 908-221-1211
ATI Technologies, Inc.
33 Commerce Valley Dr., East
Thornhill, ONTARIO L3T 7N6
CANADA
905-882-2600
Fax: 905-882-0546
Atlantic Richfield Co.,
ARCO Products Co.
Manager
4 Center Point Drive
La Palma, CA 90623
213-486-3511
Toll Free: 1-800-322-2726
Atlas Van Lines, Inc.
Jan Martin, Vice President
Claims Administration
PO Box 509
Evansville, IN 47703-0509
812-424-2222
Toll Free: 1-800-252-8885
Fax: 812-421-7129
Email: [email protected]
Automobile Magazine
(Division of K-III)
575 Lexington Avenue, 24th Floor
New York, NY 10022
212-891-6360
Aventis Corp
Sam Wilhoit
Customer Service Manager
North American Headquarters
PO Box 9627
Kansas City, MO 64134-0627
816-966-4000
Toll Free: 1-800-552-3656
Fax: 816-966-3860
Avis Rent-A-Car System
Barbara Pearson, Manager
4500 South 129th East Avenue
Suite 100
Tulsa, OK 74134-3802
Toll Free: 1-800-352-7900
Fax: 918-621-4819
Email: [email protected]
Avon Products, Inc.
Lynn Baron, Director, Avon Information C & R
1251 Avenue of the Americas
New York, NY 10020
212-282-7571
Toll Free: 1-800-367-2866
Toll Free: 1-800-445-2866 (consumer information center)
Toll Free: 1-800-FOR-AVON
Bacardi USA, Inc.
Frederick Wilson, General Counsel
2100 Biscayne Blvd.
Miami, FL 33137
305-573-8511
Toll Free: 1-800-BACARDI
Fax: 305-573-2730
Bali (Division of Sara Lee Corp.)
3330 Healy Drive
PO Box 5100 (27113)
Winston-Salem, NC 27113
336-519-6053
Toll Free: 1-800-225-4872
Ball Park Brands
Diana J. Prindle, Manager
Consumer Affairs
PO Box 19170
Detroit, MI 48219
248-355-1100
Toll Free: 1-800-317-5867
Fax: 248-355-3436
Bally Entertainment
8700 West Bryn Mawr Avenue
Chicago, IL 60631
773-399-1300
Bank of America
Hugh McColl, Chairman and CEO
100 N. Tryon St.
Charlotte, NC 28255
Toll Free: 1-888-279-3457
Bank United
Pat Stambaugh-Morettii
V.P. Quality Service Manager
Community Bank
3200 SW Freeway
Houston, TX 77027
713-543-7897
Email: [email protected]
Bass Pro Shop
2500 East Kearney
Springfield, MO 65898
417-873-5000
Toll Free: 1-800-BASS-PRO
TDD Toll Free: 1-800-442-5788
Fax: 417-873-5060
Email: [email protected]
Bayer Consumer Care Division
36 Columbia Road
PO Box 1910
Morristown, NJ 07962-1910
973-331-4536
Toll Free: 1-800-331-4536
Fax: 973-408-8000
Bear Creek Corp.
2518 South Pacific Highway
PO Box 299
Medford, OR 97501
Toll Free: 1-800-345-5655 (Harry and David)
Toll Free: 1-800-872-7673 (Jackson and Perkins)
Fax: 541-776-21994
Beatrice Cheese, Inc.
770 North Springdale Road
Waukesha, WI 53186
414-782-2750
Toll Free: 1-800-444-6101
Fax: 414-782-0760
Becton Dickinson and Co.
Gary Cohen, President
One Becton Drive
Franklin Lakes, NJ 07417
201-847-6658
Fax: 201-884-5487
Beech-Nut Nutrition Corporation
See: The Milnot Company
Beiersdorf, Inc.
Wilton Corporate Center
187 Danbury Road
Wilton, CT 06897
203-563-5800
Toll Free outside CT: 1-800-233-2340
Fax: 203-563-5895
Bell Atlantic (now Verizon)
1095 Avenue of the Americas
New York, NY 10036
212-395-2121 (main switchboard)
Toll Free: 1-800-721-2300
Toll Free: 1-800-621-9900
TTY Toll Free: 1-800-974-6006
BellSouth Telecommunications, Inc.
Executive Appeals Manager
37D57 BellSouth Center
675 West Peachtree Street, NW
Atlanta, GA 30375
404-927-7400
Toll Free: 1-800-346-9000 (BellSouth products)
TTY Toll Free: 1-800-251-5325 (TTY, VCO/HCO)
Fax: 404-584-6545
Email: [email protected]
Benckiser Consumer Products
Gerry Luepke, Manager, Consumer Info Service
Five American Drive
Greenwich, CT 06831
Toll Free: 1-800-284-2023
Benckiser Consumer Products Inc.
See: Reckitt Benckiser Inc.
Benihana of Tokyo
Marci Kleinsasser, Director
8685 Northwest 53rd Terrace
Miami, FL 33166
305-593-0770
Toll Free: 1-800-327-3369
Fax: 305-592-6371
Berkeley Systems
2095 Rose Street
Berkeley, CA 94709
510-540-5535
425-746-5771 (technical support)
Fax: 510-540-5630
Best Foods
700 Silven Avenue
Englewood Cliffs, NJ 07632-9976
201-894-4000
Toll Free: 1-800-338-8831
Fax: 201-894-2126
Best Western International
Peggy Yoder, Manager
PO Box 42007
Phoenix, AZ 85080-2007
623-780-6181
Toll Free: 1-800-528-1238
Fax: 623-780-6199
BFGoodrich Tires
PO Box 19001
Greenville, SC 29602-9001
864-458-5000
Toll Free: 1-800-521-9796
Fax: 864-458-6650
BIC Corp.
500 Bic Drive
Milford, CT 06460
203-783-2000
Binney & Smith Inc.
100 Church Lane
Easton, PA 18042
610-253-6272
Toll Free: 1-800-CRAYOLA
Bissell
Greg Durkee, Manager
Consumer Services
PO Box 1888
2345 Walker Avenue, NW
Grand Rapids, MI 49544-2597
Toll Free: 1-800-237-7691
Email: [email protected]
Black and Decker Power Tools
626 Hanover Pike
Hampstead, MD 21074
410-239-5300
Toll Free: 1-800-762-6672
Block Drug Company, Inc.
Alice McCann, Manager
Consumer Affairs
257 Corneilson Avenue
Jersey City, NJ 07302-9988
201-434-3000
Toll Free outside NJ: 1-800-365-6500
Fax: 201-434-4186
Email: [email protected]
Bloomingdale's by Mail, Ltd.
475 Knotter Drive
PO Box 593
Cheshire, CT 06410-0593
203-271-1313
Toll Free: 1-800-777-0000 (mail order)
TDD/TYY Toll Free: 1-800-838-2892
Fax: 203-271-5321
Email: [email protected]
Blue Cross and Blue Shield Association
1310 G Street, NW
12th Floor
Washington, DC 20005
202-626-4780
Fax: 202-626-4833
Bob Evans Farms, Inc.
3776 South High Street
Columbus, OH 43207
614-491-2225
Toll Free: 1-800-272-7675
Fax: 614-497-4330
Email: [email protected]
Boca Research, Inc.
1601 Clint Moore Road
Boca Raton, FL 33487
561-241-8088 (customer service)
Fax: 561-997-2163
Email: [email protected]
Bojangles
Customer Relations
PO Box 240239
Charloote, NC 28224
704-527-2675
Toll Free: 1-800-366-9921
Fax: 704-522-8677
Borden, Inc.
180 East Broad Street
Columbus, OH 43215
614-225-4511
Toll Free: 1-800-727-7680
Fax: 616-225-7680
Borland
100 Enterprise Way
Scotts Valley, CA 95066
831-431-1000
Toll Free: 1-800-523-7070
Fax: 408-431-4353
Email: [email protected]
BP/Amoco Oil Co.
Richard Smith, Manager
28341 Ferry Road
Warrenville, IL 60555
Toll Free: 1-800-333-3991
Toll Free: 1-800-227-3329 (credit card)
Toll Free: 1-800-782-7887 (club emergency services)
Fax: 630-836-4530
Bradlees Inc.
Terry DeFilippo, Corporate Customer Service Manager
Customer Service
One Bradlees Circle
PO Box 9015
Braintree, MA 02184
781-380-5377
781-380-5068
Fax: 781-380-5068
Braun
1 Gillette Park
Boston, MA 02127
Toll Free: 1-800-BRAUN11 (1-800-272-8611
Bridgestone/Firestone, Inc.
PO Box 7988
Chicago, IL 60680-9534
Toll Free: 1-800-367-3872
Fax: 800-760-7859
Email: [email protected]
Bristol-Myers Squibb Pharmaceutical Group
Robert Laverty, Director
PO Box 4000
Princeton, NJ 08543-4000
609-252-4000
Toll Free: 1-800-332-2056 (customer relations)
British Airways
75-20 Astoria Blvd.
Jackson Heights, NY 11370
718-397-4000
Toll Free: 1-800-247-9297 (Airways)
Fax: 718-397-4395
Brown Shoe
Consumer Care
8300 Maryland Avenue
Clayton, MO 63105
314-854-4000
Toll Free: 1-800-766-6465
Fax: 314-854-4274
Email: [email protected]
Brown-Forman Beverages Worldwide
Dianne Hall, Consumer Services
Specialist
PO Box 1080
Louisville, KY 40201
502-585-1100
Toll Free: 1-800-753-4567 (Canadian Mist)
Budget Gourmet
PO Box 10
Boise, ID 83707
Toll Free: 1-800-488-0050
Fax: 208-383-6309
Budget Rent-A-Car Corp.
PO Box 111580
Carrollton, TX 75011-1580
Toll Free: 1-800-621-2844
Fax: 972-404-7869
Bull & Bear Group, Inc.
11 Hanover Square
New York, NY 10005
212-363-1103
Email: [email protected]
Bulova Watch Co.
Manager
26-15 Brooklyn Queens Expressway
Woodside, NY 11377
718-204-3300 (consumer relations)
718-204-3222 (service)
Burlington Coat Factory Warehouse Corp.
Monroe Milstein, President
1830 Route 130 North
Burlington, NJ 08016
609-387-7800
Fax: 609-387-7071
Burlington Industries, Inc.
Gayle Turner, Public Relations
3330 West Friendly Avenue
Greensboro, NC 27410
336-379-2472
Fax: 336-379-4504