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Company policy, plan, procedure development: Flow charting Records management Forms development Intranet document distribution and control Large, complex document conversion to HTML or PDF Document editing, formatting, layout support Library and Internet information research and reporting Presentation graphics Web page design, hosting, and maintenance Experience Pioneered the adult-education design of the Job Performance Aid concept. Fourteen years experience in computer-industry technical document development. Authored a complete set of five (store) franchise development and management manuals for the fifth largest computer retail chain in the North American market. Franchise development and store identification manuals for the second largest computer retail chain in North America. Documentation of the Maintenance Engineering Systems of two Nuclear Power Plants. User manuals for manufacturers of computer diagnostic boards. Champions publishes and sells the PC Computer Maintenance Annual, Champions Product Profiles and Champions Schematic Drawings Service. Champions' newest publication, PC What's the Problem? will be available later this year. Lachnicht's Technical Writing Stylebook presents ideas for writing step-by-step procedures and trouble-shooting support documentation for electronic, Internet, and print distribution. Champions has produced training and support manuals, also known as, "Job Performance Aids," or "JPAs" for numerous companies to support their use of computer hardware and software.
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Champions is committed to developing results-oriented training and operational materials. Why? Because our business clients spend money for training and expect some measurable return on their investment. We start with your goals. We will analyze your business needs and construct realistic program objectives. Then, with a thorough understanding of your requirements in mind, we will custom-design the program materials to maximize the participant's performance. Champions uses task-oriented training materials called "Job Performance Aids" or "JPA," that are based on a proven design that actually helps people to do their jobs. JPAs are customized to reflect the "real-world" conditions of the participants in the instructional program. JPAs are tools for computer system management and reference, and are intended for constant use. Your company's name, products and/and service offerings are included in the JPA for quick reference by your clients. We can meet your documentation needs, whether they be documentation of software features procedures, or documentation of policies. Our publications may be delivered in paperback, GBC-bound or three-ring binder formats; as well as, PDF (Portable Document Format) files for CD-ROM distribution, intranet or Internet access. If you need help creating a WEB site, either internal or external, our team has an established reputation in this arena. We can design a WEB site for you or help you add new features such as product support or ordering forms to your existing site. Our Commitment to You We always meet deadlines. We practice total quality management (zero defect goal). We are committed to meeting your requirements. We give you written proposals and progress reports.
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a division of
CHAMPIONS Management Support Services, Inc.,
1322 Washington Blvd., Birmingham, MI 48009-4155 USA