1997 - 2003 - Adelphia Communications - Coudersport, PA
Customer Care Intranet Design Specialist (1999 - 2003)

• Converted users from a primarily paper environment to a 99% paper-less environment by deploying an Intranet in ten call centers across the country which in turn reduced call handle time and saved the company money.
• Created a hierarchical database table structure to work with a custom document and user management system.
• Implemented a custom security system inside the Intranet that compliments Windows 2000 Active Directory security system.
• Developed browser-based administration forms, user-friendly interfaces, a messaging system, a calendar system, a message forum, timesheet management, a logging system, and a document rating system to work within the Intranet site.
• Installed, configured, tested, implemented, and maintained our own web and database servers throughout ten call centers across the country.

Technical Support Representative Level 2 (1999)

• Supported customers and TSR Level 1 representatives with escalated tier two support via phone and e-mail.

Technical Support Representative Level 1 (1997 - 1999)

• Supported customers of Adelphia Power Link Broadband Internet with tier one support via phone and e-mail.

1997 - CorNet International - Stroudsburg, PA
Technical Support Analyst

• Supported sales representatives of Brystel-Myers-Squibb pharmaceuticals with laptop problems via phone.

1997 - Stroudsburg School District - Stroudsburg, PA
PC Support (Internship)

• PC and Macintosh hardware/software support throughout the school district.

• Web Development: Active Server Pages (ASP) 2, Cascading Style Sheets (CSS), Cold Fusion Markup Language (CFML) 5, Document Object Model (DOM), Dynamic HTML (DHTML), Extensible Markup Language (XML), HTML/XHTML, Internet Development, Intranet Development, JavaScript, VBScript, Web Page Development
• Databases: Microsoft Access 2000, Microsoft SQL Server 2000, SQL Stored Procedures, SQL User-Defined Functions, Transact-SQL (TSQL), PL/SQL
• Software/Tools: Adobe Acrobat 5, Adobe PhotoShop 6, Cable Data, Macromedia Dreamweaver MX 2004, Macromedia Fireworks MX 2004, Macromedia Flash MX 2004, Macromedia Freehand MX, Microsoft Office Suite, Microsoft MapPoint 2002, Microsoft Project 2000, Microsoft Visio 2000, ODBC, Paint Shop Pro 8, Remedy
• Job Functions: Configuration, Data Warehouse Designer, Database Administrator (DBA), Database Design (Logical, Physical), Database Development, Internet Specialist, Object Oriented Design, PC Support (Hardware, Software, Help Desk), Performance Tuning, Project Leader, System Administrator, Web Programmer/Analyst
• Industries: CATV Entertainment, Call Center, Sales Department, Service Department, Technical Assistance Department, Broadband Internet, High Speed Data Services

Monroe County Area Vocational-Technical School - Bartonsville, PA
Major: Computer Technology

• Skills Learned: VAX BASIC, QBASIC, Visual BASIC DOS/Windows

Allentown Business School - Allentown, PA
Major: Personal Computers and Local Area Networks (PC/LAN)

• Skills Learned: MS-DOS, Windows 95, OS/2, PC Hardware, Macintosh Software, Macintosh Networking, Bourne Shell, Novell Networking

Productivity Point International - Pittsburgh, PA
Major: Microsoft Access 2000

• Beginner, Intermediate, and Advanced courses were completed

Vocational Industrial Clubs of America (VICA) - 3 years

Future Business Leaders of America (FBLA) - 2 years

Employee of the Month, Perfect Attendance, 1st Place in Computer Programming at District Competition, 3rd Place in Computer Programming at State Competition